Job Description

Primary Locations: Montreal, Quebec

Attendance: Hybrid

Employee Status: Regular

Schedule: Full-time

As a VoIP Telecommunications Management Analyst at National Bank, you\xc3\xa2\xc2\x80\xc2\x99ll participate in the Bank\xc3\xa2\xc2\x80\xc2\x99s transformation and have a direct impact on clients. Reporting to the IT Telecommunications Manager, you\xc3\xa2\xc2\x80\xc2\x99ll work to ensure the quality of operations and projects for our internal business lines.

Your role:\xc3\x82

• Analyze change requests related to telephony infrastructure, assess the impact on existing applications, and suggest and carry out the appropriate changes
• Perform MACDs for telecommunications infrastructure (telephony, fax, etc.) and implement client requests
• Monitor voice service availability and capacity, follow up on incidents/problems and solutions, analyze causes to define the appropriate corrective measures and implement them in operational mode
• Interact with suppliers to resolve incidents and manage activities in line with internal service level agreements (SLAs)
• Produce operational reports and improve monitoring and management tools
• Provide level 3 support for VoIP infrastructure and liaise with suppliers to resolve complex issues when needed
• Provide on-call operational level support for all aspects of VoIP infrastructure
• Work with the architect who oversees all projects and provides recommendations

You\xc3\xa2\xc2\x80\xc2\x99ll work as a VoIP analyst in a team of 16 people. You\xc3\xa2\xc2\x80\xc2\x99ll collaborate with various technical experts to understand and assess the IT needs of the organization and its initiatives in order to contribute to operations and projects.

We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer hybrid work (remote and in the office), work schedule arrangements to help you achieve work/life balance and flexible leave that you can take when it\xc3\xa2\xc2\x80\xc2\x99s important to you.

Competencies required:

• Bachelor\xc3\xa2\xc2\x80\xc2\x99s degree in a related field and/or a minimum of 5 years of relevant experience\xc3\x82
• Solid VoIP experience (Cisco Suite: Call Manager, Unity/CUC/UCCX, Expressway, Cube, Webex, Microsoft Teams, Audiocode, SIP, H323, MGCP, RTP, QoS, etc.)
• Experience of network routing/switching and firewalls, required. In-depth knowledge of IP networks, required.
• Solid experience of SIP protocol
• Knowledge of collaboration tools (chat, video, fax, peripherals such as headsets, etc.)
• Knowledge of contact centre solutions (Genesys, NTR, etc.)
• Bilingualism, both spoken and written, (English and French) required, as you will regularly deal with clients who speak only English

Preferred competencies:

• CCNA certification, an asset
• Excellent ability to work in complex environments and grasp complex technological concepts
• Verbal and written communication skills
• Independent and results-oriented

Your benefits:

In addition to competitive compensation, upon hiring you\xc3\xa2\xc2\x80\xc2\x99ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Initiatives promoting community involvement
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.\xc3\x82

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees\xc3\xa2\xc2\x80\xc2\x99 ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We\'re putting people first :

We\'re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.\xc3\x82 \xc3\x82 Our mission is to have a positive impact on peoples\' lives.

Our core values of partnership, agility, and empowerment inspire us,\xc3\x82 and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.\xc3\x82

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

Ready to live your ambitions?

#LI-IN1 #LI-HYBRID

JobField: IT

Unposting Date: 2023-06-14

Job Number: IT0020V

Posting Date: 2023-05-31

National Bank of Canada