Job Description

Organizational Unit
University of Victoria
Location
University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date
Ongoing until filled
Please note that positions will close at 4 p.m. on the closing date.
FTE
1.0
Salary Grade
$72,242.00 - $93,951.00
Additional Posting Information
N/A
Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.
Classification
SG10
Employee Group:
PEA - Regular
# of Hires Needed
1
Category
Information Technology
About this Opportunity
The Island Medical Program (IMP) is seeking a skilled and service-oriented Technology Support Analyst to join our team. This role supports the audio/visual (AV) and videoconferencing (VC) technologies that are essential to delivering UBC's distributed medical education and health professional programs. You would play a vital role in enhancing the learner experience by ensuring faculty, staff, and students have reliable and seamless access to cutting-edge AV/VC technology!


In accordance with UVic policy on Conflict of Interest and Confidentiality (University Policy GV0210 (1310)), knowledge of UBC MD curriculum may impact application to the medical school as a student.

Upon successful completion of probation, some hybrid work may be possible when curriculum is not in session

Posting is ongoing until filled, but application review will commence on 3 July 2025

The salary range for this position is:

Recruitment range: $72,242- $79,650 starting salary

determined by the PEA Collective Agreement.

Performance range: $93,951

salary range ceiling is available through annual performance increases.

Please include a cover letter with your application.

Job Summary
The Island Medical Program (IMP), based at the University of Victoria (UVic), is part of the University of British Columbia (UBC) Faculty of Medicine (FoM) MD Undergraduate Program (MDUP) and is one of 4 distributed sites situated across the province. The remaining provincial sites are: the Northern Medical Program (NMP), Vancouver Fraser Medical Program (VFMP) and the Southern Medical Program (SMP). The mandate of the IMP is to deliver the UBC MDUP, with an emphasis on training students in community and rural settings across Vancouver Island. IMP training sites are located across the traditional, ancestral and unceded territories of the Kwakwaka'wakw, Nuu-chah-nulth, and Coast Salish peoples. The use of audio-visual and videoconferencing technology is integral to the local and provincial delivery of lectures and labs across the distributed programs.

Mandate:

The Technology Support Analyst supports the technology that enables the effective distribution of UBC medical and health professional programs across BC.

Objectives:

Responsible for the day-to-day operations and problem solving for the audio/visual (AV) and videoconferencing (VC) resources, along with the future development/redesign of instructional facilities. Provides support to the faculty, staff, and students in our UBC medical and health professional programs to support their use of AV/VC facilities for teaching, administration, and research. Participates in project management regarding the development of technology, and the associated processes/policies in rolling out and maintaining said technologies at a local and provincial level. Sets and carries out objectives to meet organizational needs, monitors and provides feedback to individual and team performance against defined standards. This position is accountable to the local IMP and inter-site technical teams.

This position reports to the Manager, Strategy and Administration, and receives operational direction from the UBC Digital Solutions, Team Lead, Collaborations. The work site for this position covers the following locations: UVic Campus (Medical Sciences Building), VITP (Vancouver Island Tech Park), RJH Coronation Annex (Royal Jubilee Hospital), and VGH (Victoria General Hospital). Job responsibilities will be carried out in more than one location, and regular travel between locations is required. This position may be required to work some evenings or weekends. Must hold a valid BC Driver's License, periodic travel to Vancouver and to educational spaces up Island is also required.


The live broadcast environment can be demanding and stressful and the incumbent must be able to remain calm under pressure and re-prioritize tasks on an ad-hoc basis. Viewing of the Island Medical Program curriculum may cause some discomfort for those uninitiated to medical education.


Job Requirements
This position requires a level of education, training, and experience equivalent to an undergraduate degree in a relevant discipline and a minimum of two years of experience. An equivalent combination of education, training, and experience may be considered.


Knowledge, skills, and abilities include:


Commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment. Demonstrated experience with the management of information systems and technology in accordance with industry best practice and internal policies and standards including relevant professional development to keep knowledge and skills current. Experience supporting Windows OS, MacOS, iOS and associated applications (i.e., MS Office). Demonstrated resourcefulness with excellent analytical, critical thinking and problem-solving skills. Excellent judgement, initiative, and strong work ethic. Ability to communicate effectively with individuals from diverse backgrounds and tailor communication style for different audiences and situations. Ability to build and maintain productive working relationships with all partners and interested groups. Ability to work independently and collaboratively in a team environment. Ability to apply project management best practices to achieve project goals/tasks on time. Experience in maintaining confidential and sensitive information. Demonstrate flexibility, adaptability, and creativity. Superior time management skills. Willingness and ability to acquire new computing/technical related skills. Formal training in audio-visual service, plus industry training and credentials such as Cisco, Crestron, Q-Sys, Biamp, and CTS Certification is considered an asset. Valid BC Driver's License.

Territory Acknowledgement:

We acknowledge and respect the L?k?????n (Songhees and X?seps?m/Esquimalt) Peoples on whose territory the university stands, and the L?k?????n and WSANE? Peoples whose historical relationships with the land continue to this day.

Equity Statement:

UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.


Read our full equity statement here: www.uvic.ca/equitystatement.

Accessibility Statement:

If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.

What UVic Offers:

To learn more click here