Job Description

L'opportunite - Votre carriere a Moneris

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Un vehicule d'entreprise sera fourni aux techniciens sur site de Moneris pour qu'ils puissent effectuer leurs taches. Ce poste necessite un permis de conduire provincial valide.

En tant que technicien(ne) des services sur site chez Moneris, vous apporterez votre expertise technique et une approche axee sur le client afin d'offrir une experience exceptionnelle a nos commercants. Vous superviserez les operations sur le terrain en vous concentrant sur l'installation, le depannage, et le remplacement des appareils electroniques chez nos commercants dans la region. Il s'agit d'une excellente occasion de rejoindre une organisation reputee, dotee d'une excellente culture qui met l'accent sur le maintien de l'equilibre travail-vie personnelle de ses employes.

Emplacement:

Vous travaillerez a Montreal et travaillerez sur site chez nos clients.

Lien hierarchique:

Vous releverez du chef d'equipe, operations sur site

Vos responsabilites - Votre carriere a Moneris

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Regler efficacement les problemes lies a divers equipements et peripheriques tels que les ordinateurs, les imprimantes, les reseaux, les caisses enregistreuses et les systemes de points de vente Analyser des problemes, formuler des recommandations quant aux causes profondes et aux mesures correctives, et toujours veiller a ce que les commercants soient satisfaits de la resolution du probleme Installer des ordinateurs, des imprimantes, des caisses enregistreuses et des systemes de points de vente, en plus de mettre a jour les logiciels lorsque requis Etablir d'excellentes relations avec nos commercants en faisant preuve de professionnalisme (apparence, comportement et attitude) en tout temps Maintenir l'organisation des outils, de l'equipement, du vehicule d'entreprise et de l'environnement de travail

Votre profil - Votre carriere a Moneris

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Etudes postsecondaires en electronique, en technologie de l'information ou dans un domaine technique connexe. Une experience de travail equivalente peut etre consideree comme un substitut au diplome. Capacite a tester et a resoudre des problemes techniques Bonne dexterite manuelle et habilete a manipuler des petits outils (manuels et electriques) Posseder une carte ASP -

Sante et securite generale sur les chantiers de construction,sera considere comme un atout. Connaissances de base en cablage reseau, sera considere comme un atout. Etre proactif en matiere de sante et de securite. Capacite a travailler occasionnellement dans des endroits restreints (en position accroupi et/ou a bout de bras). Connaissance des ordinateurs, des concepts generaux de gestion de reseaux, d'Internet et de Microsoft Office (Word et Excel) Capacite a communiquer efficacement avec diverses personnes et a gerer calmement toute sorte de situations, qu'il s'agisse d'une situation routiniere ou d'une urgence Capacite a s'adapter a des horaires variables, y compris les soirs, les fins de semaine et les jours feries (les horaires sont toujours communiques a l'avance) Un permis de conduire provincial valide Capacite a communiquer en francais, tant a l'ecrit qu'a l'oral

Vos avantages - Votre carriere a Moneris

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Programme de remuneration globale complet, incluant des primes, des avantages flexibles a partir du premier jour de travail et un CSS (Compte Soins de sante) ou un CDP (Compte de depenses personnel), au choix Programmes et ressources d'apprentissage et de perfectionnement, y compris un acces gratuit illimite a Coursera et programme d'aide a la formation Approche globale de votre bien-etre, avec un programme d'aide aux employe(e)s pour vous et votre famille, acces a des soins medicaux virtuels en tout temps, evenements de bien-etre et culture de soutien au travail Vehicule, telephone cellulaire, ordinateur et outils propres a l'industrie fournis par l'entreprise Soutien technique offert en tout temps aux techniciens

Pour en savoir plus sur les avantages sociaux dont vous beneficiez en tant qu'employe(e) de Moneris, rendez-vous sur

Moneris.com/carriere

Your Moneris Career - The Opportunity

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Moneris Field Technicians will be provided with a company vehicle to perform role duties. This role requires a valid provincial driver's license.

As a Field Technician at Moneris, you'll bring technical expertise and a customer-focused approach to deliver an outstanding experience to our merchants. You'll oversee field operations and focus on installing, testing, troubleshooting, repairing and replacing electronic devices at merchant sites in your assigned region. This is a great opportunity to join a reputable organization with a great culture that focuses on maintaining our employees' work life-balance.

Location:

You will be based in Montreal and will work onsite at our merchant's location.

Reporting Relationship

: You will report to the Team Lead, Field Operations.

Your Moneris Career - What you'll do

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Troubleshoot problems related to several equipment and peripherals such as computers, printers, networks, cash registers and points-of-sale systems. Analyze problems and make recommendations to causes and corrective actions and always ensure that our merchants are satisfied with the issue resolution. Install computers, printers, cash registers and points-of-sale systems and upgrade software. Develop and maintain great relationships with our merchants. Maintain organization of tools, equipment, materials, our vehicle and the workplace.

Your Moneris Career - What you bring

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Post-secondary education in electronics, information technology or a related technical field. Equivalent work experience may be considered as a substitute for a diploma. Ability to test and solve technical problems Good manual dexterity and ability to handle small tools (hand and power) Possession of an ASP card -

General Health and Safety on construction sites,will be considered an asset. Basic knowledge of network cabling, will be considered an asset. Proactive approach to health and safety issues. Ability to occasionally work in confined spaces (squatting and/or at arm's length). Knowledge of computers, general networking concepts, Internet and Microsoft Office (Word and Excel) Ability to communicate effectively with a variety of people and calmly handle all kinds of situations, from routine to emergency Ability to adapt to variable schedules, including evenings, weekends and holidays (schedules are always communicated in advance) Valid provincial driver's license Ability to communicate in French, both orally and in writing

Your Moneris Career - What you get

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Comprehensive Total Rewards Program including bonuses and flexible benefits plans starting from Day 1 RRSP matching & defined contribution pension plan Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program Holistic approach to your well-being, with an Employee Assistance Program for you and your family, monthly wellness events and a supportive workplace culture Company vehicle, cell phone, laptop and industry specific tools provided Technical support 24/7 dedicated to our Technicians

Find out more about the work perks and benefits you get as a Moneris employee at

Moneris.com/careers

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.


We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.