Job Description

DescriptionAt Upland Software, you'll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work-and as we keep growing and evolving our workplace, that won't change. We're passionate. We're proactive. We take pride in our work, and we love a good challenge. Sound like you?Opportunity Summary:We are currently seeking a full-time Technical Writer to join the Upland team. This Technical Writer will be responsible for Objectif Lune technical documentation. They will edit, write, update, and publish documentation working with several content management systems. Our ideal candidate has 5-7 years of experience writing documentation for both technical and non-technical audiences, is highly motivated, results-driven, and has an eye for detail.Primary Responsibilities:

• Write, edit, manage, and deliver product documentation, including online help and release notes.
• Work closely with Product Management, Development, and other SMEs to verify the accuracy of the documentation and gather information on new features and updates.
• Act as the primary point of contact for product documentation for internal stakeholders.
• Work with the Upland Documentation Manager to ensure documentation meets Upland documentation standards.
• Assist other Technical Writers and the Documentation Manager on projects as needed.

Requirements:

• Experience writing for a technical audience (IT, developers)
• Experience with managing the end-to-end documentation process from research to publishing.
• Experience translating complex technical concepts into easy-to-understand, accurate, and concise user documentation.
• Demonstrated interest in learning new technologies and the initiative to self-teach. Curious and investigative mindset.
• Strong attention to detail.
• Ability to work independently and cooperatively as a team.
• Understanding and knowledge of Madcap Flare, or other single-source authoring systems.
• Working knowledge of CSS, HTML, and XML.
• Familiarity with Microsoft Manual of Style and technical writing standards.
• Strong command of the English language, including the meaning and spelling of words, rules of composition, and grammar.

Desired Skills:

• Madcap Flare
• Git & Bitbucket
• Jira / Confluence
• API Documentation Experience
• Experience working in an Agile environment

Sommaire du poste :Nous sommes xc3xa0 la recherche d'un rxc3xa9dacteur technique xc3xa0 plein temps pour se joindre xc3xa0 l'xc3xa9quipe d'Upland. Ce rxc3xa9dacteur technique sera responsable de la documentation technique de Objectif Lune. xc3x80 l'aide de plusieurs systxc3xa8mes de gestion de contenu, le rxc3xa9dacteur technique modifiera, rxc3xa9digera, mettra xc3xa0 jour et publiera la documentation. Le candidat idxc3xa9al possxc3xa8de une solide expxc3xa9rience de rxc3xa9daction de documentation pour une audience technique, est hautement motivxc3xa9, aime accomplir et a un xc5x93il de lynx pour les dxc3xa9tails.Responsabilitxc3xa9s primaires :xc2xb7 Rxc3xa9diger, modifier et livrer la documentation de produit, incluant l'aide en ligne et les notes de version.xc2xb7 Travailler en xc3xa9troite collaboration avec la Gestion des produits, le Dxc3xa9veloppement et autres PMEs afin de vxc3xa9rifier l'exactitude de la documentation et de collecter l'information sur les nouvelles fonctionnalitxc3xa9s et mises xc3xa0 jour.xc2xb7 Agir en tant que contact primaire pour la documentation de produit pour les partenaires internes.xc2xb7 Travailler avec le Gestionnaire de la documentation Upland pour s'assurer que la documentation rencontre les normes d'Upland.xc2xb7 Fournir, au besoin, de l'assistance sur les projets aux autres rxc3xa9dacteurs techniques et au Gestionnaire de la documentation.Les impxc3xa9ratifs :xc2xb7 Expxc3xa9rience de rxc3xa9daction de documentation pour une audience technique (TI, dxc3xa9veloppeurs)xc2xb7 Expxc3xa9rience de gestion du processus total de documentation, de la recherche xc3xa0 la publication.xc2xb7 Expxc3xa9rience xc3xa0 rxc3xa9diger des concepts techniques complexes pour produire une documentation qui est exacte, concise et que les utilisateurs comprendront facilement.xc2xb7 Intxc3xa9rxc3xaat dxc3xa9montrable pour l'apprentissage de nouvelle technologies et initiative d'auto-formation. Un esprit curieux et investigateur.xc2xb7 Une attention aux dxc3xa9tails reconnue.xc2xb7 Capacitxc3xa9 de travailler indxc3xa9pendamment ou en coopxc3xa9ration avec une xc3xa9quipe.xc2xb7 Comprxc3xa9hension et connaissance de Madcap Flare, ou autres systxc3xa8mes de crxc3xa9ation de contenu xc3xa0 source unique.xc2xb7 Connaissance pratique du CSS, HTML, et XML.xc2xb7 Familiaritxc3xa9 avec le Manuel de style Microsoft et les normes de rxc3xa9daction technologique.xc2xb7 Une connaissance pointue de l'Anglais, incluant le sens des mots et leur orthographe, les rxc3xa8gles de la rxc3xa9daction et de la grammaire.Compxc3xa9tences souhaitxc3xa9es :xc2xb7 Madcap Flarexc2xb7 Git et Bitbucketxc2xb7 Jira / Confluencexc2xb7 Expxc3xa9rience de travail dans un environnement Agile.xc2xb7 Expxc3xa9rience en matixc3xa8re de documentation API.Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit .Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

Upland Software