GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences
This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.
Requirements:
Bachelor's degree in information technology or similar discipline
3+ years' experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts
Located in Greater Toronto Area, and eligible for Protected B clearance
Experience in Mac Support and Administration - JAMF
Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune
Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues
Experience in ITSM process - incident, change and problem management
Strong analytical skills
Ability to present complex concepts in a clear, concise manner
Some travel is required for this position
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