Redbrick and Rebase are headquartered on the traditional Coast Salish territory, and we respectfully acknowledge the Lekwungen and W\xcc\xb1S\xc3\x81NE\xc4\x86 People of this region. With gratitude, we live, work, and care for this beautiful land. One thing that our team members say they value most is our fun and truly \xe2\x80\x98people-first\xe2\x80\x99 culture. Ours is a place where you\xe2\x80\x99re given the autonomy to do your best work and provided with all the tools and support you need to do so. Here are some of the things our team loves most about working at Rebase:
Highly competitive salary
Attractive vacation, healthcare & benefits, including generous RRSP matching
\xe2\x80\x98People-first\xe2\x80\x99 culture that prioritizes fun
Autonomy and freedom to do your best work on your own terms (you won\xe2\x80\x99t find any micromanagers here!)
Flexibility to work remotely
State-of-the-art and centrally located office in Victoria BC
Remote work fund to create a successful home working setup
Opportunities to work on interesting products
High-end hardware and equipment \xe2\x80\x94 in the office and at home
Opportunities to learn and grow through professional development support, funding, and mentorship
Internal mobility; the opportunity to work with various products and teams across the Redbrick portfolio of companies
Monthly fitness reimbursements to support a healthy and active lifestyle
Redbrick is the parent organization of a portfolio of disruptive digital companies. Headquartered in Victoria, British Columbia, we\xe2\x80\x99ve scaled from local start-up to global name in a few short years, conceptualizing new business ideas, acquiring established companies, and growing them to super-scaled profitability \xe2\x80\x94 all thanks to the people we hire.
4 portfolio companies and growing 1 amazing shared service team 140+ employees One of our 4 portfolio companies, Rebase, dreams, designs, and builds apps for desktop and mobile, leveraging sophisticated analytics and performance marketing to reach hundreds of thousands of users monthly. We customize Chromium\xe2\x80\x99s open-source browser to create bespoke desktop and mobile browsers that reimagine internet experiences. Our Rebase team is 17 people strong and works closely with Redbrick\xe2\x80\x99s shared People Operations, Finance, and Creative/Marketing teams. "Redbrick is the 4 Fs: fun, fulfilling, fast-paced, and flexible!" \xe2\x80\x94Tina, Rebase We are changing the way work gets done, and building an exceptional team is our top priority. We cheerlead your goals and accomplishments and are invested in your future. In line with putting your health and safety first, we provide our team with the freedom and flexibility to work where they work best. Most of our team enjoys a blend of remote and in-office work. In-office time brings many perks, and we also place an emphasis on planning events and fun that all can enjoy. What does a day look like in my role? As a Technical Support Specialist at Rebase, you will have the desire to make sure our customers are taken care of, and always get the answers they need. You will need to be tech-savvy, and enjoy diving into QA. You will enjoy documentation, and ensuring that our users can access help from a variety of mediums (blog, knowledge base, etc). You are a team player and want to work with a fantastic diverse group of people, especially in Tech & Product. The ideal candidate for this role is a forward thinker and always looking to test new ideas and isn\'t afraid to push the boundaries. We take pride in providing a great support experience and are always looking for someone that\xe2\x80\x99s a great fit for our team. We get it: You want to know what you\xe2\x80\x99re signing up for before you apply, right? This is what you need to know: As a Technical Support Specialist, you\xe2\x80\x99ll be responsible for:
Owning the management of the Rebase product knowledge base and ensuring it is up-to-date and provides the correct information for our users.
Resolving customer support tickets through our ticketing system in a timely manner
Interpret what the customer means and answer each ticket with professionalism, empathy, and positivity
Monitor support Voicemails (minimal) and respond as needed
Continuously review our Trustpilot review portal and respond to all reviews in a timely manner
Gather feedback from customers in order to guide the Product Roadmap
Assist the Product team with product research to remain up to date with new features
As assigned, do Competitive research to bring ideas to the Product team
Work to ideate, create and upload informational videos to our Rebase product YouTube channel
Support our SEO agency with ideas for our Rebase product blog. Maybe even contribute on your own
Write our software product release notes to be shared publicly to keep our users up to date with any relevant changes to our app
Assist with various SEO/Branding tasks as assigned
At a minimum, rigorous monthly Rebase product in-app QA reviews to ensure all aspects of our software function as they should
After 1 week you will have:
Completed your onboarding with the team
Met the Rebase team members and got to know them
Began learning about the Rebase browser business and the product itself
Been set up with access to all the needed tools for the job
After 1 month you will have:
Taken over Zendesk support
Taken over VoiceMail support (minimal)
Made headway revamping our Knowledge Base and adding to it
Completed your first in-depth product QA review
After 6 months you will have:
Completely own the Rebase Support division
Identifying gaps to improve our products
Contribute as needed to various Rebase team initiatives (Tech, Marketing, Product)
What we would like to see in you. Every Redbricker and Rebaser has three things in common: We\xe2\x80\x99re curious, hungry, and good-humoured. We try our best to balance hard work with good, old-fashioned fun. As a Technical Support Specialist with Rebase, there are extra specialties we\xe2\x80\x99re on the lookout for:
1+ years in a technical support environment.
Impeccable grammar, and punctuation, with the ability to craft a detailed, well-thought-out knowledge-base article
Keen attention to detail
Strong written and verbal communication skills.
Experience in some (or all) of our support technology stack: WordPress, data analytics platforms (MixPanel), and CRMs (ZenDesk)
What next? If you\xe2\x80\x99re picking up what we\xe2\x80\x99re putting down, applying is easy as 1, 2, 3.
Apply with your cover letter and a one-page resume.
Take this opportunity on your cover letter to tell us your story and why you\xe2\x80\x99d be a good fit for our team.
Be sure to follow us on Facebook and Linkedin for all that is happening and Redbrick and Rebase!
Redbrick and Rebase are committed to creating a diverse environment where everyone can be their true authentic selves. We value all differences as they are essential for a thriving, happy, and productive workplace. Join us and help build a disruptive company where we are all proud to belong.
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.