Job Description

• Job ID: 30646
• Job Category: Information & Technology
• Division & Section: Technology Services, Technology Services Delivery
• Work Location: 703 Don Mills Road, 2nd floor
• Job Type & Duration: Full-Time, Permanent Vacancy
• Salary: $104,340.60 - $122,595.20, TM1097 and Wage Grade 7.5
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 03-Oct-2022 to 17-Oct-2022

Major Responsibilities:

• Designs, architects, analyzes and implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned cross divisional project staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day project operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and co-ordinates vacation and overtime requests. Monitors and evaluates staff performance, salary increments, hears grievances and recommends disciplinary action when necessary.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Provides advice and consultation to business users and other technical staff to determine requirements, research on solutions, evaluate alternatives, and to recommend policies, data integration, data security, network infrastructure, common software required, and the final product acquisition.
• Leads technical project teams comprised of members from other department and/or sections of the division, to determine requirements, research, evaluate, develop and/or acquire, implement and provide technical support for enterprise software products to support business requirements.
• Provides senior level support of the enterprise software and hardware installation, upgrades, configuration, account management, security administration, capacity planning and performance tuning.
• Performs hardware, software, appliance and related tools installation, configuration, maintenance and upgrades. Also, performs account management, system monitoring and security services on the systems. This includes the creation of City wide policies and standards, and enforcement of the standards relating to users account creation and the access permissions for the users.
• Provide enterprise wide backup and disaster recovery services to meet the business recovery requirements. Responsible for the capacity planning, security measurement, and performance tuning of the overall infrastructure, including Internet, Intranet and Extranet environments.
• Develops, manages and reports on detailed project plans. Ensures effective corporate standard system security and internal processing controls (audit controls) are maintained.
• Impacts change management for both hardware and software, and manages vendor relations in the case of external hardware, systems software, network and/or service acquisitions. Provides risk assessment and it's potential impact on enterprise systems and users.
• Ensures timeliness and completion of corporate projects by providing project management and project planning. Influences project scope, monitors critical success factors, co-ordinates projects resources and reports on project milestones/deliverables.
• Leads in the preparation of Request for Proposal (RFP), Request for Quotation (RFQ), and Request for Information (RFI) and participates in the evaluation and selection of technical solutions.
• Establishes City wide standards related to the operability and high availability of corporate data center software/hardware products through the identification and resolution of service or performance problems and initiates changes to enhance problem avoidance.
• Reviews, evaluates, recommends and comments on emerging technologies and business innovation for improving service, reducing costs and enhancing efficiency on internal service improvement, cost efficiencies to the public.
• Works with highly confidential information; available 7x 24 while on-call to respond to critical page alerts.
• Develops technical criteria of the overall mass storage and storage area networks (SAN) to meet the open systems storage requirements of the corporate consolidated data centre.

Key Qualifications:

Your application for the role of Senior Technical Support Specialist 1 should describe your qualifications as they relate to:

• Post-secondary education in Computer Science or Engineering, combined with experience working in a large-scale hyper-converged infrastructure virtualization computing environment, or an approved equivalent combination of education and/or experience.
• Extensive experience as a project and technical lead, providing end-to-end delivery and support of mission critical information and/or operational technology infrastructure solutions in a highly complex enterprise environment.
• Extensive experience in VMWare virtualization platforms.
• Extensive experience with designing, deploying & administering VMware vSphere Hypervisor.
• Experience with configuring & administering VMware vRealize Automation Suite.
• Knowledge of designing, configuring and maintaining Nutanix.
• Knowledge of Automation/Scripting such as Ansible, Terraform, PowerShell, Python, Ruby, Bash.
• Strong knowledge of ITIL service, change and incident management practices.
• Knowledge of infrastructure automation with the CI/CD framework.
• Knowledge of Openshift microservices architecture.
• Knowledge of Cisco Application Centric Infrastructure.
• Knowledge of Agile methodologies.
• Knowledge of DevOps.
• Knowledge of AWS and Azure Cloud services.

You must also have: * Ability to supervise staff, including providing work direction, approving lieu time, vacation and overtime requests, and managing performance.

• Well-developed communication skills along with excellent interpersonal and negotiation skills in order to work collaboratively and effectively with internal and external stakeholders at all levels.
• Knowledge of employment-related legislation, including Local 79 collective agreements and the Occupational Health and Safety Act.
• Ability to work flexible hours, including evenings and weekends, including being on-call to support production systems.
• Ability to continuously improve, learn, acquire and update technical knowledge.
• Demonstrated understanding of RFI/P/Q procurement procedures, and creation/enforcement of SLAs and OLAs.
• Ability to time manage, organize, prioritize, and execute tasks to meet deadlines.
• Ability to prepare formal requests and documents for acquisition of equipment, technology and services.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's . Candidates will be required to show proof of vaccination during the recruitment process.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City's .