Job Description

CAN\xe2\x80\x99T GET ENOUGH OF THE IT WORLD BUT WANT A CHANGE IN SCENEARY?
Great opportunity to do IT in Tokyo for a great Canadian Company Well, we are looking for someone to join our Technical Service team in Tokyo. We are seeking someone who can have fun while working independently within a team in a fast-paced, ever-so-challenging work environment.
YOUR creativity, energy and attention-to-detail attitude is what we need to augment our growing team of A-list talent.
We are looking for a kickass Technical Support Specialist to join our team.
Our company culture is everything to us, so please look at our core values and see if they speak to you before applying for this position.
It\'s a great time to join our team and grow with us. Idealogical Systems, in business since 1995, is hiring a Technical Support Specialist to help us grow to the next level in either our Toronto or Tokyo office location. Idealogical will consider hiring only the ultimate team player and well-rounded individual, who has the right balance of qualification and personality. We have continuously worked towards giving our employees and clients access to all the tools and benefits of working with a larger firm while maintaining the empathy and nimbleness of a small business. We take pride in what we do, have a few laughs, stay relatively casual, and deliver best-in-class service.
Idealogical\'s head office is located in Toronto, Canada and a brand new office in Tokyo. We are happy to service clients all over the world.
Who are we looking for, you ask? To perform technical tasks, and be the first point of technical contact for clients. To ensure clients have an excellent customer service experience and that their problems are addressed with empathy, professionalism, and within the Idealogical SLA parameters.
WHAT WILL YOU BE DOING
Primary Responsibilities/Essential Responsibilities

• Represent IDEALOGICAL in a positive and professional manner
• Be responsible for a ticket until its completion or until it is formally handed off to another team member
• Communicate with the client verbally first and e-mail second for all changes, questions and requests
• Always maintain a customer service based approach to your work
• Work with all personnel and outside contacts to satisfy clients and achieve company objectives
• Maintain work areas in a clean and organized manner
• Develop plans or make suggestions to reduce rework with the aim of eliminating rework
• Thorough understanding of ConnectWise for service delivery purposes
• Follow company guidelines for SLA (Service Level Agreement) for responding to customer calls
• Enter all work (internal and well as customer related) as activities or service tickets into ConnectWise on a daily basis