Job Description

Who we are

iFinance Canada is a leading Canadian consumer finance company providing flexible financing solutions tailored to the unique needs of our clients. Since 1996, we've been helping Canadians access the funding they need through a trusted and accessible process. As part of the Iceberg Finance Group, our Quebec-based sister company, we operate nationwide with a strong commitment to service excellence and innovation.

Job Overview

iFinance Canada is seeking a proactive and detail-oriented

Level 1 Technical Support Specialist

to join our IT support team. You'll be the first line of response for technical issues, ensuring a smooth technology experience for staff by resolving day-to-day support requests and setting up users with the tools and systems they need to succeed.

Key Responsibilities

Provide first-level support for Windows desktops, Microsoft 365 apps, and hardware issues Troubleshoot and resolve user login, printer, and system performance issues Perform new user setups, including desktop configuration, Windows account creation, Zoom VoIP account provisioning, and initial training Manage Active Directory and

Entra ID

accounts and access rights Maintain inventory and coordinate basic hardware moves and swaps Handle routine Microsoft 365 administration (email, Teams, OneDrive, SharePoint access) Assist with basic network connectivity troubleshooting Escalate complex technical problems to Tier 2/3 teams with proper documentation Maintain and update IT documentation, setup procedures, and checklists

Qualifications

Education & Experience

College certification or diploma in Computer Networking, Cloud Computing, or IT Infrastructure 1+ year experience in a technical support/help desk role

Technical Skills

Microsoft 365 administration (Teams, Exchange Online, SharePoint) Windows 10/11 troubleshooting and support Active Directory and

Entra ID

user/group management Zoom VoIP user setup and administration Basic understanding of networking (IP, DNS, DHCP)

Certifications

(Assets, not required)


CompTIA A+ CompTIA Network+

CompTIA Security+

Microsoft Certified: Modern Desktop Administrator Associate

Compensation & Benefits:

Competitive salary

Health, dental, and vision insurance from day one.

RRSP with company match

Dynamic work environment

Opportunity to shape and lead a key company function

How to Apply

If you're excited about joining a growing team and making an impact, we'd love to hear from you. Please submit your resume and a short cover letter outlining your relevant experience.