Job Description

Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way.

Join an award-winning organization in its mission to provide a true alternative to Canadian consumers!

LOCATIONS:

Ottawa, Ontario

ABOUT THE OPPORTUNITY

As a Distributel Technical Support Specialist, you are passionate about providing exceptional front line customer technical support by using established workflows and your own problem-solving skills to troubleshoot, resolve, or escalate technical issues for our internet, TV, and Home Phone customers.

This is a great opportunity for people who:

Already have some customer service experience.

Understand some of the basics about how home internet works.

Were born with a knack for technology and are looking for an entry level role to gain experience.

Already have some technical support experience and are looking to join a great company and grow into an exciting new career in Telecommunications.

KEY RESPONSIBILITIES

Guide our customers through the troubleshooting process by working closely to gather the appropriate information

Take ownership of customer's technical issues and see problems through to resolution

Engage the escalation team for assistance with unresolved support requests

Coordinate with other departments and/or carriers when required

Be an ambassador for the customer by identifying improvements, providing feedback and proposing solutions

Educating and helping customers optimize their services to ensure they are getting the best experience

Provide Exceptional Customer Service

SKILLS AND EXPERIENCE WE'RE LOOKING FOR

Strong interpersonal skills for effective interaction with customers, team members and other people as needed

Strong ability to verbally communicate with customers on the phone in both English and French is a requirement

Good written communication skills

Ability to adapt and be comfortable within a fast paced and everchanging environment

Relentless curiosity, a drive to think outside the box, to do things better for our customers, colleagues and our business

Superior analytical and problem-solving skills, with attention to detail

Strong organizational and time management skills

Solid decision-making skills and the ability to exercise professional judgment

QUALIFICATIONS

High School Diploma, Post-Secondary education or equivalent is an asset

1- 2 years of customer service experience, call center experience or relevant technical experience is an asset

Subscription to a high-speed internet connection of at least 25 Mbps (proof provided via fast.com or speedtest.com)

A home office is required to be hazard free, private, personal space and quiet; video tour of space may be required

HERE'S WHAT'S IN IT FOR YOU:

Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that's vigilantly working together towards reshaping the telecommunications landscape.

The heart and soul of our compensation program is built from the foundation of our .

• Industry-leading Corporate Medical and Dental benefits program, in addition to many other perks that make Distributel a great place to work.
• RRSP contributions.
• We promote work-life balance with generous PTO.
• We provide a great work environment with organized social events.
• You'll have opportunities for growth & development.
• We have great downtown locations and amazing people.

Distributel connects Canadians to the people, passion, and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers!

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a workplace that ensures equal opportunities, development, and advancement for all.

WHAT HAPPENS AFTER YOU SUBMIT YOUR APPLICATION?

Your application is placed in our candidate pool. If your application matches the manager's search criteria, you may be contacted for a pre-screen interview.

Due to high volumes of applications, not all applicants who submit an application will be contacted.

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a work workplace that ensures equal opportunities, development, and advancement for all current and future employees.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly.

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