Technical Support Specialist
Markham, ON, Canada
Job Description
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Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients\xe2\x80\x99 businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com SUMMARY The Technical Support Specialist is responsible for troubleshooting a wide range of technical support requests providing timely resolution of hardware, software, printing and networking issues. In addition, the incumbent is expected to test and deploy new hardware and software to remote offices as part of an ad-hoc request or as part of a major project. The Technical Support Specialist will action assigned WOs ensuring WOs are closed in a timely manner to meet SLAs . KEY DUTIES & RESPONSIBILITIES
- Provides desktop support to all end users ensuring computers and installed software operate seamlessly with diverse systems including associated validation systems, file servers, email servers, applications servers, etc. Support calls range from general PC and software questions to resolution of technical operating systems and hardware issues.
- Adheres to IT policies and procedures.
- Problem determination - analyzes, assesses and diagnoses issues and defects by asking probing questions through to troubleshooting and resolution. Issues may be operating system/hardware/software/network/application/virus/server related.
- Identifies solutions for continuous improvement of system processes and procedures including the effective operation of desktop hardware and software changes and upgrades. This includes testing of computer systems and peripherals within established standards and guidelines before deployment.
- Resolves all network-related problems such as network login issues, machine connectivity issues, etc. Escalates when required.
- Administers support requests via the IT ticket tracking system. Logs status information and resolution details. Responds to and resolves issues within the assigned completion date.
- Creates and maintains Laptop images.
- Creates and maintains Application packages.
- Develops and maintains system-related documentation to facilitate trouble free implementation and/or adoption of system changes.
- Sets up, configures, supports and maintains laptops utilizing a standard setup checklist to ensure that all equipment is configured in a consistent manner to minimize support time.
- Sets up, configures, supports and maintains mobile devices (Android/iPhone).
- Other duties as assigned
- Highly developed troubleshooting/problem solving skills.
- Demonstrated proficiency using Windows applications (Word, Excel, Access, Internet Explorer, etc.).
- In depth knowledge of Windows operating systems (e.g. Windows 7/10, Windows Server 2008/2020)
- Comprehensive knowledge of local and wide area networking (i.e. TCP/IP, DHCP, DNS, ADSL, VPN, etc.)
- In depth technical knowledge of a wide range of application hardware and software
- Demonstrated experience troubleshooting hardware, software, network, printing, access issues
- Motivated and technical individual with experience in many aspects of Information Technology.
- Ability to work effectively under pressure and manage multiple, concurrent and conflicting priorities and deadlines.
- Good verbal communication skills (English).
- Ability to work independently with minimal supervision and in a team environment.
- Excellent customer service skills.
- MCSA or MCSE certification
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Job Detail
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Job IdJD2142091
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMarkham, ON, Canada
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EducationNot mentioned