Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way.
Join an award-winning organization in its mission to provide a true alternative to Canadian consumers!
LOCATIONS:
Edmundston, New Brunswick
ABOUT THE OPPORTUNITY
As a Distributel Technical Support Specialist, you are passionate about providing exceptional front line customer technical support by using established workflows and your own problem-solving skills to troubleshoot, resolve, or escalate technical issues for our internet, TV, and Home Phone customers.
This is a great opportunity for people who:
Already have some customer service experience.
Understand some of the basics about how home internet works.
Were born with a knack for technology and are looking for an entry level role to gain experience.
Already have some technical support experience and are looking to join a great company and grow into an exciting new career in Telecommunications.
KEY RESPONSIBILITIES
Guide our customers through the troubleshooting process by working closely to gather the appropriate information
Take ownership of customer's technical issues and see problems through to resolution
Engage the escalation team for assistance with unresolved support requests
Coordinate with other departments and/or carriers when required
Be an ambassador for the customer by identifying improvements, providing feedback and proposing solutions
Educating and helping customers optimize their services to ensure they are getting the best experience
Provide Exceptional Customer Service
SKILLS AND EXPERIENCE WE'RE LOOKING FOR
Strong interpersonal skills for effective interaction with customers, team members and other people as needed
Strong ability to verbally communicate with customers on the phone in both English and French is a requirement
Good written communication skills
Ability to adapt and be comfortable within a fast paced and everchanging environment
Relentless curiosity, a drive to think outside the box, to do things better for our customers, colleagues and our business
Superior analytical and problem-solving skills, with attention to detail
Strong organizational and time management skills
Solid decision-making skills and the ability to exercise professional judgment
QUALIFICATIONS
High School Diploma, Post-Secondary education or equivalent is an asset
1- 2 years of customer service experience, call center experience or relevant technical experience is an asset
Subscription to a high-speed internet connection of at least 25 Mbps (proof provided via fast.com or speedtest.com)
A home office is required to be hazard free, private, personal space and quiet; video tour of space may be required
HERE'S WHAT'S IN IT FOR YOU:
Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that's vigilantly working together towards reshaping the telecommunications landscape.
The heart and soul of our compensation program is built from the foundation of our .
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