Company Overview
At Motorola Solutions, we believe that everything starts with safety.Its the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, were ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Prsentation de l39;entreprise

Chez Motorola Solutions, nous croyons que tout commence par la scurit. C39;est la constante qui permet aux gens d39;avancer en toute confiance. Elle peut remplir un vol ou vendre un stade. Elle peut permettre de s39;occuper d39;un patient ou d39;obtenir son diplme.

En tant que leader mondial de la scurit publique et de la scurit des entreprises, nous crons et connectons les technologies qui aident assurer la scurit des personnes l o elles vivent, apprennent, travaillent et se divertissent. Notre cosystme technologique intgr unifie les communications critiques, la scurit vido et le contrle d39;accs, ainsi que les logiciels de centre de commande, permettant une collaboration plus puissante.

Chez Motorola Solutions, nous inaugurons une nouvelle re en matire de scurit publique. Apportez votre passion, votre potentiel et vos talents une carrire qui compte.

Department Overview The Ava Support team consists of members within North America and Europe and provides support to customers across the globe.
The Technical Support Specialist will provide superior technical support to clients, allowing them to effectively use our leadingedge cloud managed technology for Video security. Resolve clients39; software or hardware issues by troubleshooting and diagnosing network and data problems including utilizing diagnostics tools; exporting debug logs, analyzing log files and reporting escalations to Level 2.

What You Will Do
Handle incoming calls, make outbound calls to customers and respond to support requests via email.

Effective communication, both written and verbal with exceptional interpersonal skills

Thoroughly document stepbystep troubleshooting done in support cases after each call or email.

Escalate unresolved issues in a timely manner after collaborating with fellow team members.

Participate in internal training sessions with upper tiers of

Support while utilizing the test lab and beta environment

Organized with the ability to multitask and work with minimal supervision

Documentation, Collaboration, Coordination and Training
Provide internal technical support assistance through Slack andor Google Meet.

Effective communication, both written and verbal with exceptional interpersonal skills

Collaborate with other technical support members and provide information to others by utilizing internal Wiki pages and published FAQs.

Create, edit and submit internal knowledge base pieces to assist other team members in the future

Software Testing and Test lab
Reproduce and resolve customer issues with software and or hardware.

Frequently test hardware and software by utilizing the beta release environment.

1 2 years of tier 1 technical supporthelpdesk experience supporting enterpriselevel applications in a Windows, Mac, or Linux environment

General understanding of Windows Server 20122019, Windows 7810

General understanding of computer hardware and networking

Basic Requirements
Required Skills

High School diploma or College Degree in Administration, Computer Science, IT, Technology

243; years of Technical SupportHelpdesk experience

Networking fundamentals and troubleshooting
including HTTPHTTPS, TLS, VLANs, TCPIP, DNS, NAT, DHCP, firewalls, and software systems required.

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Travel Requirements
Relocation Provided
Position Type
Referral Payment Plan Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer.We welcome and encourage diversity in our workforce.Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request.Motorola Solutions souscrit aux principes dquit en matire demploi.Nous accueillons favorablement la diversit au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicaps.