Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued. We offer:
Competitive compensation package
$2.00/hour Bilingual Premium (French/English)
Bonus incentive opportunities up to $2,800 annually
Excellent company benefits including health and dental
Matched participation in group RRSP
Strong focus on internal promotion, career path development and training
Opportunities to work from home after six months tenure" />
Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued. We offer:
Competitive compensation package
$2.00/hour Bilingual Premium (French/English)
Bonus incentive opportunities up to $2,800 annually
Excellent company benefits including health and dental
Matched participation in group RRSP
Strong focus on internal promotion, career path development and training
Opportunities to work from home after six months tenure" />
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Job Number:
J1122-0035
Job Title:
Technical Support Specialist
Job Type:
Permanent Full Time
Job Location:
Cornwall, Ontario
Department:
Customer Care
Number Of Positions:
5
Date Posted:
November 2, 2022
Closing Date:
November 30, 2022
Are you a new grad from a technical program? An experienced job seeker looking for a new and exciting opportunity? Or someone with a passion for technology and experience in troubleshooting? Then join Xplore's growing team of Technical Support Specialists in our Cornwall, ON office!
Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued. We offer:
Competitive compensation package
$2.00/hour Bilingual Premium (French/English)
Bonus incentive opportunities up to $2,800 annually
Excellent company benefits including health and dental
Matched participation in group RRSP
Strong focus on internal promotion, career path development and training
Opportunities to work from home after six months tenure
Key responsibilities include:
Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email
Providing high quality customer service within Xplore's service level and quality guidelines
Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
Documenting and prioritizing trouble tickets and technical issues on customer accounts
Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements
The ideal candidate will possess:
Completion of post-secondary education in a related field (or equivalent level of experience)
Knowledge of approaches, tools and techniques for anticipating, recognizing and resolving technical issues
Previous customer service experience is an asset
Strong computer and troubleshooting skills with the ability to analyze and solve problems
Solid working knowledge of the Microsoft Operating Systems; experience with MAC and/or Linux is an asset
Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and non-technical terms
Self-motivated and driven with good time management and organizational skills
Ability to follow guidelines and strong attention to detail
Ability to prioritize and multi-task while adapting in a fast-paced work environment
Bilingualism is an asset (French/English)
#XploreJobs
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
Company Overview:
Xplore Inc. is Canada's Fibre and 5G broadband company for rural living. Founded in Woodstock, New Brunswick, Xplore has become one of the country's largest facilities-based telecommunications providers for residential and business customers. Xplore is committed to the relentless pursuit of an improved broadband experience for Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.