Job Description

Do you have a passion for Technical Support? We're looking for individuals to join our client in Concord, ON as a Technical Support Specialist
We're looking for individuals with high energy and a focus towards customers.
The Technical Support Technician will be responsible for working with prescribed software applications and portals to complete the tasks at hand as directed by Client
Advantages

• 6-month contract
• Monday to Friday
• $25.5 /hour
• Strong potential of extension

When you are placed through Randstad, you are also eligible for preferred rates on health, dental, and life insurance, as well as a corporate discount service. This Value-add program provides you with a wide range of options to suit your needs.
Responsibilities
o Optimization of cellular bills and the successful addition of new suppliers
o Ownership of phone queue o Evaluation and enhancement of accounts payable process
o Maintenance of internal user database documents that assist internal engineers
o Creation and configuration of IOT dashboard user accounts for both internal and external users - Service Level Agreements
o Client customer requests shall be responded to within 24 hours of submission. o Client customer requests shall be managed within our department CRM (Salesforce).
o In queue phone calls shall be answered within 60 seconds of presentation. Services will be delivered at the direction of the Client and will require frequent collaboration with Client stakeholders:
- Daily and monthly tasks will be assigned by Client with a due date assigned and monitored by client
- Weekly status updates on Client assigned tasks (daily and monthly) inclusive of due date assigned shall be provided.
- Meet the target deliverable date for each task and/or escalating as necessary of if or when deadlines are at risk.
- Perform and provide reporting on monthly cellular service plan reviews to drive the desired coverage to cost balance ratio while targeting the lowest cost, best coverage service.
- Oversee and Manage all cellular invoices, ensuring payment on or before the requested, service provider, due date.
- Shall be responsible for working with prescribed software applications and portals to complete the tasks at hand as directed by Client.
- Accurately enter data and product content into product management database for existing and new skus.
- Validate all obtained data to ensure accuracy before publishing on the website? Improve item level data quality by implementing data audits to all categories by routinely cleaning up and removing old SKUs, organize spreadsheets when necessary
- Assign related and associated products to equipment skus to publish online ? Create and organize product data for bundled product templates and import files
- Review and edit supersede list daily for adds, deletes and changes
Qualifications

• 2 years of experience in a Technical Support or fault-finding-related role
• Education: Bachelor's degree
• Strong Technical Background or Associative Degree or equivalent would be preferred.
• Tech-savvy individuals who can navigate IT and interactive communication tools.
• Experience in dealing with hardware and software issues.
• Strong troubleshooting skills.
• Action-orientated, self-starter takes initiative to resolve issues.
• Strong communication, interpersonal and problem-solving skills.
• Highly motivated, and able to develop resilient and positive professional relationships.
• Quick learner and team worker who provides effective communication to key stakeholders.
• Strong English communication skills, both written and verbal.

Optional

• Experience working within the Electronic Security (Intruder Systems) or Communications industry
• Understanding of electronic security products and electrical concepts
• Understanding of networking principles and concepts.

Summary
If you're interested in the Technical Support Specialist, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. '