Job Description

ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in four main technology solution verticals: Systems Delivery, Enterprise Information Management, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector.
ARC Business Solutions Inc. is currently seeking individuals with experience as a Technical Support Representative for immediate opportunities. This is for a 6-8 month contract and is onsite in Toronto.
ROLE: Technical Support Representative
Qualifications:
Mandatory Prior Experience

• Minimum 3 years experience in an IT helpdesk or desktop support role.
• College diploma in Information Systems or equivalent related work experience and or education.
• Advance troubleshooting skills in Windows 11/10 desktop environments.
• Advance knowledge of Microsoft Office suite of applications.
• Strong troubleshooting skills in Microsoft 365 Copilot Office, email clients, SharePoint, Teams, VPNs, Active Directory and remote desktop tools.
• Knowledge of Active Directory and creation/management of users.
• Basic identity and endpoint security understanding.
• English, written and verbal.

Responsibilities:

• Provide Level 1 and Level 2 technical support for staff, resolving hardware, software and networking issues.
• Responds to telephone calls, Teams calls, emails, and dispatched requests for technical support.
• Assist in the setup, configuration, and maintenance of computer systems, software and network.
• Provide training to staff:

• On-site training with staff & virtual training via Teams
• Creating training videos
• Moving to new office:

• Assist in packing/unpacking and disassembling/assembling IT computers and equipment
• Must be able to physically lift heavy equipment (less than 25 pounds)
• Ability to communicate effectively with all levels of staff; verbal and written.
• Ability to remain calm under pressure and provide excellent customer service.
• Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
• If necessary, able to work weekends based on business needs (scheduled in advance).

Degree designations (e.g., Bachelor of Science, Computing Science, Engineering), from recognized universities is a desirable criteria in our selection process. We offer a competitive salary, profit sharing, share options and a comprehensive benefits package. These positions can be filled by full time ARC employees or contractors.
We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number SC:TSR in the subject line to . For more information on ARC, please visit our website at .
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