Job Description

Job Title: Customer & Technical Support Representative
Shifts: 8 hours shift per day Mon-Fri between 8:00am and 10:00pm
Employment type: one year contract possibility for extension
Location: Saint John New Brunswick (Office - Onsite)
Pay: $17.5 per hourManpower is looking for looking for multiple Customer & Technical Support Representative for our client in Saint Joh New Brunswick. Extensive training on all troubleshooting tools, products & systems will be providedWhat\xe2\x80\x99s job:
This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.Detailed Requirements

• Able to work in the office in Saint John NB
• Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
• Solve Customer Hardware, Software and Networking problems at first contact using Company\xe2\x80\x99s Systems, CareAR and/or Software Tools as appropriate
• Proactively communicate the benefits of diagnosing and resolving issues
• Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
• Contribute to knowledge systems to enhance solutions provided to customers
• Can Execute processes unique to Company\xe2\x80\x99s Major Account Customers to ensure Service Level Agreements are met
• Provide feedback on Policies and Procedures to continuously improve Customer experience
• Maintain product & software knowledge
• Performance focused \xe2\x80\x93 measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
• Represent Company\xe2\x80\x99s to Customers & Partners in a Friendly, Professional and Ethical manner

• Post-Secondary Education is an asset
• Technical support experience is an asset
• Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
• Friendly & Able to communicate effectively \xe2\x80\x93 listening, written & verbal
• Ability to deliver results independently and as a part of a team
• Critical thinking and decision making
• Ability to multitask effectively with attention to detail
• Prior \xe2\x80\x98support center\xe2\x80\x99 experience not required
• High level of achievement and self-motivation

Manpower