Job Description

Eagle One Services Ltd.

is seeking a dedicated and skilled

Technical Support Representative

to join our dynamic team in Canada. We pride ourselves on delivering exceptional customer service and technical support to our clients, ensuring they have the best experience with our products and services. If you're looking for an exciting opportunity to contribute to a leading company, we want to hear from you!

Job Responsibilities:

Provide first-level technical support via phone, email, and chat. Troubleshoot and resolve customer issues related to our products and services. Document and track all customer interactions accurately in our support system. Educate customers on product features, troubleshooting techniques, and best practices. Collaborate with the technical team to escalate complex issues and provide feedback on recurring problems.

Qualifications:

High school diploma or equivalent; post-secondary education in a relevant field is an asset. Previous experience in a technical support role preferred. Strong problem-solving skills and attention to detail. Excellent verbal and written communication skills in English; bilingualism is an asset. Familiarity with customer support software and ticketing systems.

Benefits:

Competitive salary and performance-based bonuses. Comprehensive health and dental benefits. Opportunities for professional development and career advancement. A supportive and collaborative work environment.
Job Types: Full-time, Part-time, Permanent

Pay: $25.00-$31.23 per hour

Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance Paid time off Vision care
Work Location: In person