Job Description

Location: Hybrid in US or CAN In US: Plano, TX, Bellevue, WA, or Piscataway, NJ In CAN: Toronto or Montreal
Our Exciting Opportunity!
Are you a highly detailed person who’s not afraid of digging into the data and problem solving? Do you love the border between development and product? Ericsson is this place, and we have an exciting opportunity for you in a fast-paced, highly collaborative technical environment! Design your future at Ericsson!
You will

• Perform trouble shooting on Customer reported OSS/Analytics/Orchestration CSRs
• Deliver Remedy/Resolution and analysis for M-OSS and Service management (SVM) domains (ENM, Eniq, EEA, EO, EVNFM, ECDE, END, TMA, CENX, SON are some examples)
• Handle Software Update Management (SUM) when required
• Participate on Integration projects for M-OSS and SVM products
• Provide solution level support to customers
• Be on call 24/7 on rotation basis to handle customer issues, partner concerns and/or Emergencies
• Be willing to travel to Customer sites on need basis for local support activities
• Work on Ericsson standard support tools for tickets such as CSR (Customer Service Request), MHWEB, Metis, Beebot, etc
• Assist other new team members in mentoring & knowledge sharing
• Work effectively in a team to solve complex issues

To be successful in the role you must have

• Bachelor of Science/Engineering or equivalent experience
• Technical knowledge on M-OSS and/or SVM domain nodes
• Extensive experiences on support services and operations
• Unix/ Solaris or Linux Administration experience
• Administration of object, relational and distributed databases (Oracle, Sybase, Neo4j or similar)
• HW support Experience HP, Dell, Cisco or similar
• TCP/IP Networks troubleshooting experience
• Hands on experience on virtualized & Cloud-Native environments (Kubernetes, Openstack, Dockers, etc)
• Scripting Knowledge (Bash, SQL, Python or others)
• Skills on Veritas, JBOSS, VMware is an asset.
• Excellent ability to expertly represent Ericsson in customer environment
• Consistent track record to work and to make decisions independently and under time pressure
• Be able to articulate technical issues in concise and understandable manner
• Excellent Collaboration Skills
• Superb Communication Skills
• Coaching & Mentoring Skills
• Willingness to travel on short notice
• Self-learning capabilities.

What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
What happens once you apply?
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: Canada (CA) || Canada : Ontario : Toronto Req ID: 679119