Job Description

What is Voyageur Aviation Corp.?

Unfamiliar with what we do? No worries, we've got you covered!



At Voyageur Aviation Corp., we deliver innovative solutions to customers with unique aviation requirements. We are an integrated provider of specialized aviation services, including, advanced engineering and maintenance capabilities, part sales and logistics management, aircraft leasing, and contract flying operations both internationally and domestically supporting humanitarian missions, cargo, and workforce movements to remote communities. Our headquarters are in North Bay, Ontario, and we are a wholly owned subsidiary of Chorus Aviation Inc.

What we offer and what makes us special:

We stand out as a leading company engaged in exceptionally distinctive projects, spanning captivating destinations worldwide, and collaborating with extraordinary and exclusive clients. We can turn your wildest imagination into reality, whether it's complete plane restructuring and modernization, complex maintenance, or a comprehensive plane redesign. Our team comprises the best, with unparalleled expertise. No one else on Earth can match what we achieve. We are true pioneers in aviation. Abundant growth opportunities await you here. Our employees choose to stay for the long term, thriving in a culture of continuous learning and boundless possibilities. We've got you covered! Our comprehensive benefits program is employer-paid and includes extended health care, out-of-country insurance, as well as life and disability coverage. Additionally, we offer a retirement pension plan, an employee and family assistance plan, and participation in the Employee Share Ownership Plan (TSX: CHR).

Explore your next role:

As a key member of the Heavy Maintenance team, the

Technical Support Manager

, oversees the day-to-day operations of the technical support department ensuring that customer issues are resolved promptly and effectively and is the person responsible to actively take the lead in a team whose goal is to provide exceptional technical assistance and support to our MRO and our customers.

Your responsibilities:

Manages Technical Support and the activities of Technical Support Specialists within the organization. Leads, mentors, and motivates a team of technical support specialists to achieve departmental goals and objectives. Provide guidance and direction to team members, including setting performance expectations, conducting regular performance evaluation. Establishes and implements training and development programs for the team as needed. Develops, implements, and maintains the policies and goals for the Technical Support department to support the company's needs. Provide technical guidance and expertise to support specialists, assisting with complex technical issues as needed. Evaluate existing support processes and procedures to identify areas for improvement. Develop and implement the best practices for delivering technical support services, including incident management, problem resolution, and knowledge management. Provide ongoing communication with customers throughout the project life cycle. Monitor project costs and progress relating to the Technical Support aspects. Prepare and submit detailed damage reports to Original Equipment Manufacturers so that the issue is clearly and concisely identified and that an effective resolution is obtained in the most economical and efficient manner. Provide A.O.G. onsite/remote technical support assistance with the goal of restoring asset use to the Customer in the minimum time-frame possible. Represent the company and/or assist personnel representing the company to validate 3rd party maintenance/modifications for the customer, maintaining a communication link between the maintenance provider and customer. Conduct lease inspections and prepare reports on aircraft and/or aeronautical products

Your Distinctive Ingredients for Success:

Must be a certified Aircraft Maintenance Engineer (AME-M, AME-E, or AME-S), or possess a technical diploma. Must have a minimum of 5-8 years of experience in the role of Aircraft Maintenance Engineer (AME-M, AME-E, or AME-S). A Certified Engineering Technologist (C.E.T), Certified Technician (C. Tech), Engineer-in-Training (EIT), or Aerospace B. Eng may also be acceptable. A proficient understanding of aircraft systems, maintenance/repair processes, and the ability to interpret engineering documents, OEM manuals, and regulatory requirements. Demonstrates exceptional ability to deal effectively with customers in somewhat stressful circumstances. High degree of accuracy Strong analytical personality Good working knowledge with Microsoft Office Strong communication skills

Eligibility:

You must be legally eligible to work for a Canadian company (e.g., be a Canadian citizen, permanent resident of Canada, or possess a valid work permit) and provide a clear Criminal Background Check.

You belong here!

Voyageur Aviation Corp. is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.

Location and other Key Details:


You will work out of our North Bay head office Monday to Friday.*