Job Description

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Our team is dedicated to delivering outstanding customer service and support for Azure Databricks. We strive to ensure enterprise customers receive timely, effective assistance with their technical challenges, enabling them to leverage Azure Databricks to its fullest potential. By fostering strong relationships with our clients, we aim to understand their unique needs and provide tailored solutions that drive their success. Our collaborative approach involves working closely with other Azure services, the product development team, and third-party partners to address and resolve issues efficiently. We are committed to continuous improvement, enhancing our support processes and documentation to maintain a high standard of service delivery.

As a Technical Support Engineer for Azure Databricks, your primary responsibility is to deliver an exceptional customer experience to enterprise clients utilizing Azure Databricks. You will engage directly with large-scale customers, assisting them in resolving complex technical issues and providing expert guidance to ensure their success with Azure products. This role involves close collaboration with various Azure services, the product development team, and third-party partners to address customer needs effectively. You will leverage your deep technical knowledge and problem-solving skills to troubleshoot issues, optimize performance, and implement best practices. Your goal is to empower customers to achieve their business objectives by maximizing the value of their Azure Databricks investment. Additionally, you will contribute to the continuous improvement of support processes and documentation, ensuring a high standard of service delivery.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

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Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.

Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

Qualifications

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Required/Minimum Qualifications

5+ years technical or development support, technical consulting experience, or information technology experience. + OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience.

Other Qualifications

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications

3+ years of customer service experience 3+ years of Azure Databricks experience 3+years of python experience Familiar with Azure Networking, Storage, and Active Directory

Technical Support Engineering IC4 - The typical base pay range for this role across Canada is CAD $96,000 - CAD $177,600 per year.

Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Microsoft will accept applications for the role until July 14th 2025

#CES #CSS #DTP #DataAI

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.