Job Description

Job Summary

We are seeking a dedicated and detail-oriented Technical Support Specialist to provide exceptional IT assistance to our users. This role involves troubleshooting hardware and software issues. The ideal candidate will possess strong communication skills and a solid understanding of computer networking, operating systems, support tools, and logic to deliver timely solutions in a fast-paced environment.

Responsibilities

Troubleshoot software issues, including application errors internal and external programs. Assist users with problems and general inquiries Assist in development of internal systems and platforms Manage service requests and communicate effectively with administration and users regarding updates and timeline Configure and maintain security measures to ensure data protection. Document troubleshooting steps and resolutions accurately for future reference. Collaborate with team members to resolve complex technical issues efficiently. Communicate technical information clearly to non-technical users to facilitate understanding and resolution.

Skills

Strong knowledge of operating and email systems Understanding and comfort with AI systems Familiarity with software troubleshooting techniques for common desktop applications. Understanding of computer hardware components and basic maintenance procedures. Effective communication skills to explain technical issues clearly and professionally. Knowledge of IT support best practices in a corporate environment. This position offers an engaging opportunity for individuals passionate about technology support to develop their skills while assisting users in maintaining optimal IT operations within a dynamic organization.
Job Type: Full-time

Expected hours: 35 per week

Work Location: In person