Job Description

Founded in 2008 and headquartered in Montreal, QC, Canada, Float4 is an award-winning immersive design studio, passionate about weaving digital experiences into physical spaces to amplify their identity.

Collaborating as a team of versatile individuals, Float4 strives to redefine conventions by designing, producing and integrating multimedia installations that attract, and engage with, targeted audiences; from large-scale media architecture and immersive environments, to human-scale interactive installations.

As Float4's

Technical Support & AV Solutions Specialist

, you'll be at the crossroads of technology, creativity and client experience. You'll play a key role in ensuring that our multimedia installations and digital environments continue to perform flawlessly long after they're deployed. From diagnosing issues and coordinating resolutions to testing cutting-edge interactive systems, you'll be part of the team that keeps our creations running at their best.

Beyond day-to-day support, you'll contribute to quality assurance for both client projects and our in-house product development. If you bring the relevant experience, you'll also participate in AV system design, help shape project planning and prepare technical cost estimates for future installations.

ROLES AND RESPONSIBILITIES

Technical Support

Oversee and manage all technical support requests, including ticket intake, prioritization and resolution (Freshdesk) Serve as the primary point of contact for client technical inquiries, ensuring clear communication and high-quality service Perform technical triage, identify root causes, escalate issues when necessary and follow up on resolutions Coordinate with internal resources, partners and suppliers to implement timely solutions Maintain a detailed history of issues and solutions to support continuous improvement Update and maintain technical support documentation and internal knowledge base resources Coordinate and oversee scheduled maintenance visits to keep our installations running seamlessly

Quality Assurance

Conduct quality assurance (QA) testing on projects and in-house products, documenting issues and collaborating with developers Participate in pre-deployment testing of project applications and physical equipment (e.g. Realmotion(TM), Notch, Unreal Engine, Unity3D, TouchDesigner) Draft and organize test reports and quality control documentation

AV Design (depending on experience)

Contribute to AV system design for commercial installations and creative environments Prepare cost estimates for potential projects, ensuring alignment with technical feasibility and budgetary constraints Collaborate with project managers, developers and integration teams to ensure technical excellence and client satisfaction

Technical Project Coordination

Support technical and logistical aspects of project preparation and integration Participate in project meetings and assist with scheduling, documentation and task tracking Provide on-site technical support during project deployment and assist in client training when required

OTHER CONSIDERATIONS

Occasional travel (including evenings and weekends) Availability for after-hours or weekend system monitoring and client support may be required, depending on project needs

REQUIRED QUALIFICATIONS AND SKILLS

3-5 years of experience in technical support, systems engineering, or a related AV/IT role Proficiency with support management tools (e.g. Freshdesk) and established troubleshooting workflows Solid technical foundation in AV hardware and software, including displays, projectors, media servers and signal distribution systems Demonstrated experience diagnosing and resolving hardware, software and network connectivity issues Working knowledge of media server platforms and AV control systems Understanding of QA processes, including bug tracking, testing and documentation best practices Experience coordinating technical workflows or managing project logistics within multidisciplinary teams Familiarity with interactive systems (Unreal, TouchDesigner, Unity), video playback and projection technologies (e.g. Watchout, Coolux) and basic programming knowledge are all considered strong assets

DESIRED QUALITIES

Exceptional problem-solving and communication skills; calm under pressure Excellent writing and summarizing abilities Client-facing experience; able to explain technical concepts clearly to non-technical audiences Strong organizational skills; able to manage multiple priorities and work to tight deadlines Initiative, resourcefulness and autonomy Rigor, attention to detail, consistency Perfectly bilingual (English/French), spoken and written
Float4 considers diversity as a critical asset and invites women, Aboriginals, visible minorities, ethnic minorities and people with disabilities to apply.

In addition, at Float4, we look beyond your resume. Tell us what you can bring to the team. If you are interested in this opportunity, send your resume and a short cover letter to

jobs@float4.com

.

Note: In this document, the masculine gender is used for the sole purpose of lightening the text.

Job Type: Full-time

Pay: $55,000.00-$70,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site gym Paid time off RRSP match Vision care VRSP Work from home
Ability to commute/relocate:

Montreal, QC H4C 2Z6: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have a strong technical foundation and proven, hands-on experience with AV hardware and software - specifically displays, projectors and media servers? Are you legally eligible to work in Canada right now?
Experience:

Client technical support: 3 years (required)
Language:

English (professional level) (required) French (professional level) (required)
Work Location: Hybrid remote in Montreal, QC H4C 2Z6