Job Description

Work Term: Permanent Work Language: English Hours: 40 hours per week Education: Bachelor's degree Experience: 5 years or more

Work setting

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Startup company Willing to relocate Help desk Financial technology

Tasks

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Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Perform Web-server backup and recovery operations Provide customer service Manage incidents

Computer and technology knowledge

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Jira Database software Quick Books Zendesk Data analysis software MS Office Oracle SQL XML

Type of experience

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Call centre

Work conditions and physical capabilities

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Fast-paced environment Work under pressure Attention to detail

Personal suitability

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Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty

Workplace information

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Hybrid

Health benefits

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Dental plan Health care plan Vision care benefits

Financial benefits

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Bonus Registered Retirement Savings Plan (RRSP)

Long term benefits

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Long-term care insurance Maternity and parental benefits Tax-Free Savings Account (TFSA)

Other benefits

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Paid time off (volunteering or personal days) * Team building opportunities