Job Description

Education: Experience:

Education

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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Tasks

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Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Provide customer service Manage incidents Perform data backups and disaster recovery operations

Computer and technology knowledge

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Linux Networking software Networking hardware Networking security MS Office MS Windows TCP/IP Wireless networks

Work conditions and physical capabilities

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Fast-paced environment Tight deadlines Attention to detail

Personal suitability

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Accurate Client focus Judgement Organized Team player Ability to multitask Time management

Screening questions

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Are you authorized to work in Canada?

Experience

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1 year to less than 2 years

Health benefits

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Disability benefits

Financial benefits

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As per collective agreement Bonus Mileage paid

Other benefits

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Free parking available Parking available Duree de l'emploi: Permanent Langue de travail: Anglais * Heures de travail: 37.5 hours per week