About Us Ocean Capitol Group The Ocean Capital Group has five separate business lines with multiple companies providing these goods and services in Broadcasting, Commercial Real Estate, Construction, Industrial Distribution and Petroleum Services. This diverse group of companies is based in Saint John, New Brunswick and is spread geographically throughout Eastern Canada and has USA-based operations. The Group has a centralized IT function that is provided out of a Corporate Services division. The organization utilizes many Microsoft platforms, has an Oracle EnterpriseOne ERP as its core transaction system, operates several CAD systems, several Business Intelligence tools and maintains many businesses specific software applications. Job Summary This position is responsible for providing front-line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. The Technical Support Analyst will support multiple platforms including desktops, laptops, mobile devices, and videoconferencing equipment. This position may require independent work, sharing information and assisting others with work orders. To ensure success as a Technical Support Analyst, you must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members. Responsibilities Helpdesk:
Field incoming help requests from end users via online logging system
Update tickets to ensure good communication with customers and build knowledge base
Prioritize and schedule problems; escalate as required to appropriate individual or third-party provider
Problem resolution, including hands-on fixes at the desktop level and site visits
Analyze incidents, looking for opportunities to proactively prevent problems
Follow-up with end-users to ensure incidents and requests have been successfully resolved
Operational
Record status of automated scripts and take corrective action as required
Handle tape rotations, imaging and restoring data when necessary
Maintain and update asset inventory as assets are procured and disposed or moved
Install, configure, test, maintain, monitor and troubleshoot computer equipment
Troubleshoot with the 3rd party application\xe2\x80\x99s technical support
Any other new operational or computer maintenance functions as may be defined
Technical Requirements
Minimum 2-year Technical Diploma
Microsoft and/or ITIL Certification would be considered an asset
Experience with Office 365, PowerShell, System Center, BackupExec, and Terminal Server/RDP considered an asset
Business Requirements
Work well in a fast-paced, deadline-driven environment and be detail-oriented
A solid understanding of team strategies and objectives
Focused and self-driven and thrives on being challenged
Cultural Requirements
Strong problem-solving skills, strong verbal and written communication skills, and good organizational skills are required
As a member of the OSCO Construction Group, we offer a comprehensive compensation package including health and dental coverage, life insurance, RRSP and tax-free savings account options. Additionally, we offer educational scholarships to dependents of employees, health & wellness programming and team celebratory events. About OSCO The origins of the OSCO Construction Group go back to 1955 when Ocean Steel & Construction Ltd. was founded in Saint John, New Brunswick. Since that time, the OSCO Construction Group has grown to encompass four main operating sectors: Steel, Concrete, Construction and Corporate. Within these sectors lie an ever-expanding number of construction-related companies and divisions, serving a growing market area and employing over twelve hundred employees.
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