Job Description

Description :

Position overview:

Richter's Information Technology Group is responsible for all of the firm's hardware, software, networking and communication needs. We are looking for a Technical Support Analyst, who will be responsible for assisting the desktop support team in providing first and second level IT support in a timely and professional manner. The Technical Support Analyst has a very thorough understanding knowledge of providing excellent and consistent customer service.

Responsibilities of a Technical Support Analyst:

• Provide a positive customer experience over the phone and in person.
• Offer software troubleshooting for Microsoft platforms and Richter applications and services
• Deliver technical training to end users as requested or needed.
• Basic troubleshooting of Windows 10 operating system.
• Configure & troubleshoot clients in an Exchange Office 365 environment
• Removal of spyware, adware & viruses from desktops.
• Troubleshoot peripheral devices, (touch screen monitors, scanners, card swipes & printers).
• Demonstrate the ability to multi-task during occasional peaks in workload.
• Available to work on an evening and weekend rotation on a 1 week per month basis, and to handle emergency off hours escalations
• Learn and support all Richter applications and services
• Deliver technical training to end users as requested or needed.

What we are looking for:

• Highly motivated and self-sufficient
• Strong troubleshooting skills and the ability to multi-task.
• Experience in supporting internal clients at all organizational levels
• Completed Microsoft certification or other certifications related to desktop or end-user support
• Strong understanding of ticketing systems and managing, prioritizing customer support incidents and requests
• IT Support experience in a corporate environment for a minimum of 5 years.
• Completed post-secondary education in Computer Science, Information Technology or related field.
• Working knowledge of Cloud or SAAS applications like Office 365.
• Bilingual in both official languages, along with good communication and documentation skills
• Strong knowledge of Microsoft Operating Systems, Microsoft Office Products and basic networking troubleshooting.
• Knowledge of Microsoft Active Directory
• Knowledge of SCCM or software deployment tool
• Knowledge of wireless technologies including tablets and mobile devices.
• Knowledge of IT systems from an end-user perspective (e.g. Document management, intranets, ERP software, Audio-Visual equipment)

The requirement of English is required for business reasons and to serve external and/or internal English-speaking customers.

What's in it for you?

• Competitive group benefits which include, group insurance, Health Spending Account, savings plans, and Employer Contribution Matching
• Employee and Family access to virtual healthcare network
• Employee and Family Assistance Programs, including consultations with mental health professionals
• Annual Health & Well-being Program
• Hybrid work Environment

• Competitive Performance Bonus
• Tuition Reimbursement
• Professional Dues Reimbursement
• CFE leave financial support
• Academic Incentives

• Talent referral bonus
• Client referral bonus
• Access to an on-demand concierge nannying, babysitting, and tutoring service
• Annual employee rewards and recognition

Your application

We are excited to meet motivated professionals who are looking for career growth in a mid-sized family minded firm and have a strong background in building and fostering relationships.

Sounds like you? Apply today!