Job Description

Quienes somos
En Kyndryl disenamos, construimos, administramos y modernizamos los sistemas tecnologicos esenciales de los que el mundo depende cada dia. Por que trabajar en Kyndryl? Estamos siempre avanzando, siempre nos esforzamos por llegar mas lejos en nuestro empeno por construir un mundo mas equitativo e inclusivo para nuestros empleados, nuestros clientes y nuestras comunidades.
Funcion
Position: Technical Specialist
Pay Range: 24
Annual Salary: $ 89023.94 - $ 102009.38
Division: Technical Engineering Services
Manager: David Fink
Location: BC
Job Type: Regular Full time
The Technical Specialist works as a member of one of several specialized technical teams in the area of server support, workstation support and project delivery. The position provides technical support for servers, workstations, and supporting tools & infrastructure across government and the broader public sector including the full range of related technical services. The position responsibilities include maintaining the support of hypervisors, installation, configuration & maintenance of operating systems. Managing and maintaining layered products & middleware, installing and upgrading hardware, providing and maintaining a test environment, applying approved patches to operating systems, and maintaining fallback and recovery procedures and processes.
If you have a hands-on approach, are committed to providing service excellence, and are looking for a rewarding and challenging career opportunity where you can be part of an exciting operation, we would like to hear from you!
What we offer:Competitive wage plus yearly salary step increments for the first 5 years in the Job Pay Range classification Competitive starting vacation with increases to vacation entitlements after the second year and beyond Alternative Work Arrangement options (which could include work from home, earned days off, temporarily or permanently reduced hours) Ongoing training and professional development opportunities Comprehensive extended health and dental benefits for you and your family Defined benefit pension program (BC Public Service Pension Plan) Health & wellness programs - lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program Seasonal events and socials A robust awards/recognition program A friendly work environment where your team is always willing to help A leadership team that actually cares about you and wants you to love your job

ResponsibilitiesDetermines the most appropriate hardware, operating systems, server/desktop, or cloud configurations for information technology projects. Analyzes customer service requests and conducts technical and procedural analysis including risk analysis. Designs and develops appropriate technical, business and/or procedural solutions to meet client needs. Designs, develops and documents cross-agency technical support specifications. Ensures implications of systems changes are understood by users, stakeholders, and other systems professionals. Conducts rollout planning, testing and scheduling of application and operating system deployments to ensure quality assurance of end product, including unit testing and systems integration. Receives and prioritizes service requests for systems changes and additions. Assigns tasks to team members as required. Manages Incidents within the incident management toolset. Monitors queues for new incidents, analyzes tickets, assesses and assigns tickets as required. Provides highest level technical support for incidents including liaison with vendor as required. Conducts daily monitoring and maintenance of system infrastructure, applications and operating systems. Participates/leads projects including determining resource requirements. Develops project implementation plans, tracks progress of activities and negotiates changes to plans with project sponsors. Reviews all detailed systems specifications, schedules and implementation plans produced by team members. Identifies emerging desktop issues, evaluates software and operating system threats and sources or develops fixes. Identifies emerging trends in server and desktop computing, communications, research and develops new product offerings. Executes Problem and Change Management process for all server and desktop problems and changes. Provides Tier-3 technical support, advice, and guidance for the delivery of effective business solutions. Reviews and tests business solutions, operating systems and software application releases ensuring system and data integrity and functionality. Provides complete documentation including infrastructure and application change reports, user documentation, Technical Information Bulletins, etc., and assists with the development of policy, guidelines and standards. Researches technology; monitors and assesses vendor advisories, industry trends and best practices; meets and works with vendors; develops and documents technology and service strategies; performs feasibility studies; recommends technology. Participates in special or unexpected projects as assigned including disaster recovery tests and declarations as per customer contract.

Quien es usted
Position Requirements:
Related degree or an equivalent combination of relevant experience, education and/or training. Experience in the following:Technical project planning and coordination of hardware and/or software business solutions in a LAN/WAN Microsoft Windows environment. Experience with configuring and administering Service Management software suites such as Service Now Analyzing and resolving complex Microsoft Windows Operating Systems, Microsoft Office suite of products, Microsoft Azure cloud technologies, and TCP/IP Network problems. Technical experience in or administration of one or more of the following technology disciplines: Advanced Microsoft Operating System configuration such as Group Policy, Active Directory, or creating images for enterprise deployment Microsoft Systems Center Configuration Manager(or equivalent product) Software Packaging Tools (E.g. InstallShield, AppAttach). Software development using Microsoft tools and languages,ie:PowerShell Experience with Enterprise Mobile Management products such as Airwatch or In-Tune is an asset


Skills & Abilities:
Project ManagementPlan, organize, and lead moderate to complex technical projects, from initiation through to implementation, effectively and within time and resource constraints and taking into consideration your own and others workloads, shifting constraints, impacts and priorities as well as client and company objectives as applicable.

CommunicationAbility to prepare, edit, and proof-read a variety of written materials including technical materials such as project plans, charters, reports and/or manuals, efficiently, effectively and at a level appropriate to diverse audiences and within established guidelines. Ability to present information to audiences, responding appropriately to on-the-spot questions without pre-scripted responses while maintaining credibility and integrity.

Interpersonal CommunicationDeal effectively with resistant, demanding and sometimes frustrated individuals or groups at various levels within the client organization, remaining focused on outcomes, and responding appropriately in order to: provide or obtain information including information they may not wish to hear; clarify or resolve issues; provide assistance or service; achieve co-operation; elicit assistance; or ensure compliance. As a member of a team, ability to contribute to group objectives and enhance output in a team environment through cooperation and interaction, active and full contribution, acknowledging diverse opinions, collaboration.

OrganizationalOrganize and manage one's fluctuating workload effectively, efficiently and independently in a variety of operational settings, achieving results within acceptable time frames taking into consideration changing priorities, deadlines, workload, available resources and/or reporting relationships while sharing information and/or significant issues with colleagues, clients and supervisors. Determine a course of action by breaking it down into smaller steps, and by planning and resourcing each of these.

Research/Analyze & InvestigateAnalyze business and technical problems, situations and issues systematically, identify options, draw logical conclusions and sound inferences, and develop effective, appropriate courses of action using innovation, creativity, good judgment and strategic thinking. Apply high quality standards to all tasks in hand, paying attention to detail, no matter how small, and ensuring that nothing is overlooked. Conduct investigations and research related to complex issues to gather pertinent facts, Information Systems/Business Technology Use computer technology to ensure high level of efficiency in accomplishing work by using fundamental software applications, keeping abreast of changes, integrating technology into the workplace and operating and monitoring computers. Apply information technology to find effective solutions to business problems. Maintain the customer's hardware, software and operating systems. Administration and monitoring the operations of the service delivery infrastructure platforms.

Additional information for applicantsIn order to be considered for this position, please complete the following mandatory pre-screening questionnaire along with your application: https://forms.office.com/r/t6xPBdKTiw Please make sure you provide detailed information as ISM cannot make assumptions about your qualifications. Your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above. This position can be done virtually, however, the candidate has to reside in the Province of British Columbia, due to the union certification requirements. An eligibility list might be created. This competition and/or eligibility list may be used for other departments of the BC Services Operation of ISM
Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.*


Ser usted mismo
La diversidad es mucho mas que lo que parecemos o de donde venimos, es como pensamos y quienes somos. Recibimos con agrado a personas de todas las culturas, origenes y experiencias. Pero no lo estamos haciendo solos: nuestras Kyndryl Inclusion Networks son solo una de las muchas formas en las que creamos un lugar de trabajo donde todos los empleados de Kyndryl pueden encontrar y proporcionar apoyo y asesoramiento. Este compromiso de acoger a todos en nuestra empresa significa que Kyndryl le da a usted y a todos los que estan a su lado, la posibilidad de ser usted mismo en el trabajo, individual y colectivamente, y apoyar la activacion de nuestra cultura equitativa. Es lo que conocemos como The Kyndryl Way.
Lo que puede esperar

Con recursos de ultima generacion y clientes de Fortune 100, cada dia es una oportunidad para innovar, crear nuevas capacidades, nuevas relaciones, nuevos procesos y nuevo valor. A Kyndryl le interesa su bienestar y se enorgullece de ofrecerle prestaciones con opciones a su eleccion, que reflejen la diversidad de nuestros empleados y que le apoyen a usted y a su familia en los momentos importantes, sea cual sea el momento de su vida. Nuestros programas de capacitacion para empleados le dan acceso a la mejor capacitacion del sector para recibir certificaciones, como Microsoft, Google, Amazon, Skillsoft y muchos mas. A traves de nuestra plataforma de voluntariado y donaciones en toda la empresa, puede hacer donaciones, iniciar recaudaciones de fondos, ofrecerse como voluntario y buscar en mas de 2 millones de organizaciones sin animo de lucro. En Kyndryl invertimos mucho en usted, queremos que tenga exito para que, juntos, triunfemos todos.
Venga recomendado!

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