Job Description

Main Duties

Reporting to the Technical Services Manager, this position supports SIGA\'s technical infrastructure, and contributes to operational efficiency, by providing 1st tier support to system users.

Responsibilities include: Providing courteous, timely response and troubleshooting of incoming user software and hardware problems. Maintaining technical documentation, logs, and inventory records. Handling set-up, installation, support and maintenance of Casino technical equipment. Participating in the roll-out and maintenance of software and hardware. Participating in other projects and activities as required, to support the business productivity of SIGA employees.

Conditions of Employment

• Successful candidates are subject to a background check as well are required to obtain and maintain a gaming employee Certificate of Registration from the Saskatchewan Liquor and Gaming Authority (SLGA)/Indigenous Gaming Regulators (IGR).
• The minimum age to work in a casino or any area where gaming can be seen is 19 years of age.
• Must possess valid Saskatchewan Driver\'s License and acceptable driving record.
• Some SIGA locations operate in a high sensory environment. You may be required to work in an environment where you will be exposed to tobacco smoke, high noise levels, flashing and blinking lights, and a congested workplace. SIGA adheres to all occupational health and safety regulations and makes every effort to limit the adverse effects of these elements.
• As our organization values employee and patron safety, SIGA has instituted a Drug & Alcohol policy for its employees.
• Compliance with all regulatory requirements as may be applicable to your position including but not limited to both SLGA requirements and the Anti-Money Laundering requirements set out in the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and regulations and policies made thereunder by Canada and FINTRAC.

Qualifications

Education

• Successful completion of a two-year post secondary diploma in a related technical field such as Computer Information Systems.

Experience

• One year of experience in a Technical Service support environment.

Core Organizational Competencies

Adapting to Change
Communication
Customer Service
Decision Making
Results Oriented
Working with Others

Once employed with SIGA there are many opportunities for learning, growth and advancement throughout the company. We take great pride in being a preferred employer and aspire to attract the very best and very brightest to become part of our family. We look forward to reviewing your application.

Saskatchewan Indian Gaming Authority