Job Description

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

PROGRAM DESCRIPTION

SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of the SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end-to-end operations and lowering customers' total cost of operation.
As Technical Service Manager, we are looking for an accomplished Senior SAP Basis Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with the adoption of SAP S/4HANA on their path to Intelligent Enterprise. This is an enabling function to help customers accelerate their cloud transformation journey delivering Business Value and Outcomes in the form and pace that customer wants out of their SAP landscape. You will assess customers' business requirements, and problems to act as a technical advisor for our clients and partners.

EXPECTATIONS AND TASKS

The Technical Service Manager (TSM) acts as a technical advisor in the safeguarding and optimization of customer investments in SAP ECS. TSM governs ECS customer relationship management from a technical perspective while advocating for the customer and bringing the power of ECS to enrich the customer experience. TSM will work as a team with CDMs and ECS internal service delivery to serve and delight our customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle.

• Primary contact for the customer regarding technology discussions, innovations and recognized as the escalation point for technical issues
• Understands the customer's business, goals, and challenges in order to suggest solutions & services
• Advises customers on technical requirements, constraints, and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS
• Identifies and positions ECS services that deliver value to the customer from the ECS portfolio
• Supports customer's Intelligent Enterprise transformation by acting as a technical consultant
• Comprehensive knowledge of S/4HANA architecture, conversion, migration path, methodology, and tools.
• Experience and knowledge in SAP NetWeaver Administration, migration, and upgrades
• Understanding of SAP High Availability or Disaster Recovery architecture, network, and virtual technologies (load-balancer, virtual machine)
• Identify top issues, define service plan and drive implementation of identified action items across the customer landscape
• Deep experience in technical planning, implementation, configuration, and integration of SAP solutions
• Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, Successfactors, etc. (good to have)
• Design optimal SAP configuration to maximize system performance and availability

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, or Information Management.
• Hands-on experience with working knowledge of Unix/Linux flavors
• Hands-on experience with working knowledge of SAP HANA and Sybase databases
• Solid know-how on SAP Technologies and Products (SAP certification highly beneficial)
• Hyperscalers certification (AWS, Azure, GCP) is a plus

LANGUAGE SKILLS

• English (advanced/fluent written & spoken)

WORK EXPERIENCE

• Minimum 6 years of SAP Technical Administration (Preferably in the domain of SAP Basis skill) and should have knowledge & experience in Administration and Operations of SAP solutions
• Minimum 4 years of experience in customer-facing roles and should have excellent command of de-escalating the critical situations

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 358598 | Work Area: Information Technology | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 358598

Posted Date: Oct 26, 2022

Work Area: Information Technology

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 20%

Location:

Calgary, AB, CA, T2P 5E9

Job alert

The key to SAP's success? Our people.

We grow. We lead. We innovate - together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We're results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together.

Driven by innovation? It's in our DNA.

At SAP, innovation is more than just developing top-notch software - it's creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers' business and building systems that provide a foundation for growth and innovation. We know this doesn't happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too.

Got ambitious goals? Achieve them - at SAP.

Stay relevant, agile, successful. SAP's robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged - and working towards their individual career goals.