Job Description

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

Technical Service Manager - SAP Basis

EXPECTATIONS AND TASKS

Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle.

This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. Following are the key tasks that this role will perform:

\xc2\xb7 Primary contact for the customer regarding technology discussions. Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.

\xc2\xb7 Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond)

\xc2\xb7 Support the CDM and the TechOps teams for execution of the service delivery plan and calendar.

\xc2\xb7 Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.

\xc2\xb7 Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.

\xc2\xb7 Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.

\xc2\xb7 Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.

\xc2\xb7 Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements

\xc2\xb7 Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture &roadmap; establish and drive resolution plans to resolve issues and problems to completion.

\xc2\xb7 Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.

\xc2\xb7 Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.

\xc2\xb7 Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, Successfactors etc.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

\xc2\xb7 Bachelor\'s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.

\xc2\xb7 High proficiency in customer communications and presentations is required

\xc2\xb7 High proficiency in the SAP product portfolio, offerings, and industry solutions.

\xc2\xb7 Good understanding of SAP solutions (releases, platform interdependencies, etc.)

\xc2\xb7 Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.

\xc2\xb7 Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP)

\xc2\xb7 Willingness to undertake customer-related travel on short notice

LANGUAGE SKILLS

\xc2\xb7 Fluency in English is a MUST, any other language an asset

WORK EXPERIENCE

\xc2\xb7 8+ years of customer-facing SAP Technical Consulting experience

\xc2\xb7 8+ years of solution design, enterprise architecture, and or SAP implementation

\xc2\xb7 8+ years\' experience with SAP Basis administrative duties

\xc2\xb7 SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus

\xc2\xb7 Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are a big advantage

\xc2\xb7 SAP HANA and S/4 HANA skills would be very helpful but not mandatory

\xc2\xb7 Cloud security including Cyber Security, Encryption, and key management knowledge is preferred

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP\'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 376436 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Requisition ID: 376436

Posted Date: Aug 7, 2023

Work Area: Software-Development Operations

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:

Toronto, ON, CA, M5K 1B7

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The key to SAP\'s success? Our people.

We grow. We lead. We innovate - together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We\'re results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together.

Driven by innovation? It\'s in our DNA.

At SAP, innovation is more than just developing top-notch software - it\'s creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers\' business and building systems that provide a foundation for growth and innovation. We know this doesn\'t happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too.

Got ambitious goals? Achieve them - at SAP.

Stay relevant, agile, successful. SAP\'s robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged - and working towards their individual career goals.

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