Job Description

Pair technical problem-solving with relationship-building to help customers thrive.
We're working with a leader in thermal fluid solutions that supports manufacturers across a wide range of industries. This well-established organization, with operations in Canada and the US, is seeking a Technical Sales Engineer who will serve as the primary point of contact for customers, providing responsive support and technical advice.
If you have a background in manufacturing, with experience in heat transfer systems -- including troubleshooting pumps, valves, piping, heat exchangers, and boilers -- and can confidently read P&IDs, this could be an excellent opportunity for you.
LOCATION: On-site in St Catharines, ON
ROLE TYPE: Permanent, full-time with excellent growth opportunities
COMPENSATION: Competitive compensation package to reflect experience
Why this role?
This is a chance to:

• Become the go-to advisor for customers across North America, helping them solve technical challenges and keep their operations running smoothly.
• Enjoy a sales role without cold calls, quotas, or target-driven goals, while sales is the ultimate objective, the main focus is on providing solutions and driving long-term success.
• Manage customer accounts from responding to inbound leads and technical inquiries to supporting existing clients and uncovering new opportunities.
• Handle a mix of technical advising, sales follow-up, and account management -- primarily over phone and email, with occasional travel for meetings, site visits, or industry events.
• Be part of a tight-knit team that values initiative, responsiveness, and continuous improvement.

What you'll do

• Provide consultative technical support, helping customers identify the right thermal fluid solutions for their applications and troubleshoot complex issues.
• Convert inbound leads into long-term customers through education and tailored recommendations.
• Manage assigned accounts with regular check-ins, product updates, and proactive support -- ensuring customers always feel valued and informed.
• Prepare and send technical analysis reports, promote additional services, and coordinate orders with the internal team.
• Help drive marketing efforts through email campaigns and participate in industry associations and trade shows to build awareness.
• Keep CRM systems and sales/service metrics up to date, and share insights on how to better meet customer needs.

What we're looking for

• A degree in an engineering-related field is preferred; a diploma in Mechanical Engineering Technology or Industrial Maintenance will also be considered.
• At least 3 years of experience in technical sales, or a similar customer-focused technical role.
• Exposure to project management or full sales cycle responsibilities.
• Outstanding communication skills -- able to translate technical concepts into clear, accessible language, and listen carefully to understand customer needs.
• Someone who builds trust easily, enjoys helping others, and takes initiative to solve problems.
• Crafts email communication that feels warm and personable, helping customers feel valued rather than receiving templated, corporate responses.
• Strong organizational skills to juggle multiple priorities, with a high degree of self-discipline and adaptability.
• Proficiency with MS Word, Excel, Outlook, and CRM tools.
• A valid driver's license (with a clean abstract) and passport, for occasional travel in Canada and the U.S.

If you are a self-started with a technical backgrouond, we want to hear from you. Qualified candidates are encouraged to apply with their resume. We thank all applicants for their interest; however, only those under consideration will be contacted.
Treowgroup Recruitment, as well as our client, is an equal-opportunity employer committed to building a diverse workforce. We believe in fostering an inclusive, equitable, and accessible environment that brings people together to realize their full potential. We are committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation.
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