Job Description

Career Area: Marketing / Sales / Product Support

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What does it mean to live the Caterpillar Experience?

It means you play a part in building a better world. You contribute to a winning culture-a spirit of accountability-that has driven change on every continent for more than 95 years. To work with us is a commitment to improve sustainability, invent for the digital age and innovate in order to bring solutions to millions of people. Sure, you work for Caterpillar. But more importantly, you work for the good of your career, your family, your community and your world.

As a company, we will take on every challenge that faces us, just as we have in the past. We will continue to lead in our industries because of employees like you. You\'re here on purpose, with a purpose. Your work builds the world. You build what matters. We have an exciting opportunity for a Technical Representative.

In this role you; consult on product problem management within an assigned territory or industry. Represent Caterpillar to minimize the commercial impact of customer complaints related to products, applications, and maintenance requirements, the incumbent has a direct bottom line impact on Caterpillar and dealer financial results. This is generally the third level technical service assignment for an experienced, individual contributor on assignments that are complex and challenging and begin to become strategic in nature.

Job Duties: The key role of this third level technical service assignment is that of an individual contributor. The successful candidate administers company goodwill, warranty processes and settlements and will work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies. Works with dealers in managing Product Improvement Programs cost effectively and within designated timeframes. Provide technical guidance and assist with dealer presentations designed to inform customers of service advantages. Decisions made by this position are more complex and have greater risk issues than those associated with the less experienced representatives. Challenges include meeting expectations in delivering results, considering alternative courses of actions, making timely decisions and developing greater communication skills.

You primary roles include: Working with Service Specialists to ensure dealers meet targets for Customer Satisfaction Program; providing input to Service Operations Specialists for shop operations, service process improvements, and systems, to help dealers achieve higher service quality and improve profitability and working with Industry Reps and Aftermarket Sales Reps to develop total customer solutions that support sales efforts.

Individuals in this position must understand customer/dealer market needs and build an understanding of how and why decisions are made within their work group and organization. They are responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, sales management process improvement, etc. To be successful you must learn to apply your knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs.

You, along with your manager, will direct your development and continual learning through experience and staying abreast of technology changes. Key learning comes from gaining experience in the assigned industry, developing communication and people relationship skills, improving problem solving techniques, building business skills, enhancing use of Caterpillar systems and developing leadership basics. To succeed you must stay abreast of industry and technology changes and learn to relate those changes to Caterpillar, dealer and customer needs.

Background/Experience:

A college or university degree or equivalent experience.

Completion of the Caterpillar pre-field marketing training development program is highly recommended.

4 to 6 years prior experience in a field position.

Ability to work independently and to communicate effectively with others in the work group, dealer personnel and customers.

Additional Information:

The location for this position is Edmonton, Alberta

Domestic relocation is available

Employee benefit details

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and Pension) along with the potential of an annual bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of Canada which can be found through our employment website

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

#LI Relocation is available for this position.Visa sponsorship available for eligible applicants.

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network .

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