Job Description

Technical Parts Advisor

Why Join Us?

If you're an experienced and motivated Technical Parts Advisor ready to contribute to a fast-growing team in the hydronic supply industry, we'd love to hear from you!!!

Please send your resume and upload a

short video (max 3 minutes);

introducing yourself, highlighting your relevant experience and what excites you about the role. You can apply via LinkedIn or email us directly at

careers@ravensupply.ca.

Raven Hydronic Supply is an equal opportunity employer. We thank all applicants for their interest; however, only those who

submit all application requirements

will be considered, and only shortlisted candidates will be contacted.

Type:

Full-Time, Permanent

Location:

Surrey, BC (On-Site), Monday to Friday

Job Summary

Raven Hydronic Supply is the premier supplier of high-quality hot water, steam, and venting equipment across British Columbia and the Yukon. Our mission is to work with every community in BC & the Yukon to provide sustainable heating solutions for a low-carbon future by empowering Consultants, Mechanical Contractors, Processors, Industrial Manufacturers, and public companies with reliable equipment that fuels their growth and operational excellence.

At Raven Hydronic Supply, we stand out through

industry-leading response times

,

products that support 24/7 operations

, and

fully integrated solutions

designed for today's demanding industrial and commercial sectors.

We are seeking a results-driven

Technical Parts Advisor

to join our dynamic team. If you are passionate about providing best-in-class solutions and building strong client relationships, we invite you to bring your expertise to a fast-growing, customer-focused organization where your contributions will directly impact our continued success.

Raven Culture

At Raven, our culture is built on trust, initiative, and a shared drive to deliver excellence. Our core values guide how we work--every day, with every customer:

We do as we say

Responsive

Curious

Easy to work with

Take initiative

We value autonomy, collaboration, and a proactive mindset. You'll have the freedom to own your role, contribute ideas, and grow alongside a team that's supportive, skilled, and aligned in purpose.

Core Responsibilities

Manage and filter incoming requests for quotations (RFQs).

Provide customers with accurate & professional parts quotations.

Source & procure correct parts per customer requests.

Order, ship, and receive all aftermarket parts.

Track and manage inventory using company systems and software.

Maintain accurate records and perform regular data entry and database upkeep.

Stay current on Raven-exclusive product updates and industry trends to provide informed recommendations.

Provide technical recommendations and attend on-site reviews across Metro Vancouver (approx. 1 customer visit/week; own vehicle required), with support from senior Raven personnel.

Work closely with project estimators and service techs --both office and field-based--to deliver pre- and post-supply services in a professional, customer-focused Raven-Way manner.

Follow up with annual clients on recently delivered projects to explore opportunities for additional parts sales.

Non-Core Responsibilities

Preparing equipment quotation proposals for projects with closing dates and day-to-day impromptu requests.

Checking any equipment parameters with the client before releasing them to the factory for production

Working with Raven logistics lead to manage equipment shipping dates and shipping-related risks.

Working with clients to solve delivery miscues, errors, or problems with equipment.

Participation in Raven's internal weekly sales meetings, and monthly sales meetings.

Implementation of new procedures from meetings.

How This Position Fits into the Organization

The Parts Advisor plays a pivotal role in realizing our mission by acting as a front-line support hub for our customers' aftermarket and service needs. This role ensures that our clients experience seamless service from initial inquiry through final delivery and follow-up. The Parts Advisor is not only a logistics and technical resource but also a relationship builder--engaging with project managers, estimators, and field teams to offer proactive, solution-oriented support in true "Raven-Way" fashion. This position works closely with our senior technical personnel and logistics leads, contributing to the continuous improvement of our service processes and playing an essential part in Raven's reputation for excellence and responsiveness across Metro Vancouver.

Qualifications

Hard Skills

Diploma or degree in Mechanical Engineering Technology, Construction Management, or a related field (e.g., Civil, Architectural, HVAC).

Strong technical knowledge of hydronic heating, steam systems, and venting equipment is an asset.

Logistics experience, including inventory management and coordination with shipping and receiving.

Minimum 2+ years of customer-facing or B2B experience.

Proficiency with Zoho CRM and QuickBooks, or similar platforms.

Excellent customer service and interpersonal skills.

Valid driver's license, access to a personal vehicle, and willingness to travel locally (approx. 1 visit/week).

Soft Skills

Comfortable working in both office & site environments. Effective English communication skills, both written and verbal. Highly organized with excellent time management abilities. Strong problem-solving and analytical thinking. Customer-centric attitude with a passion for service excellence. Self-motivated and resilient under pressure. Ability to work independently and as part of a collaborative team.

Salary and Benefits

Industry Standard Salary:

Base Salary:

$50,000 - $65,000 (depending on experience)

Benefits:

Comprehensive

Health & Dental Plan.

Fit for Life Fund

: $500/year for health and fitness-related activities or equipment.

Raven Giving Fund:

$250/year donated to a local non-profit of your choice.

Mileage reimbursement.

Paid Time Off (PTO)

, sick days & holidays.

Profit Sharing Program

: Share in Raven's success through annual profit distribution.

Ongoing training opportunities

, including in-house and manufacturer facilities across North America.

Career Advancement Opportunities

: Clear internal growth paths with support for cross-training and promotions from within.

Company-provided phone

& plan (Approx $1,200/ year).

Why Join Us?

If you're an experienced and motivated Technical Parts Advisor ready to contribute to a fast-growing team in the hydronic supply industry, we'd love to hear from you!!!

Please send your resume and upload a

short video (max 3 minutes);

introducing yourself, highlighting your relevant experience and what excites you about the role. You can apply via LinkedIn or email us directly at

careers@ravensupply.ca.

Raven Hydronic Supply is an equal opportunity employer. We thank all applicants for their interest; however, only those who

submit all application requirements

will be considered, and only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: $50,000.00-$65,000.00 per year

Benefits:

Casual dress Company events Dental care Discounted or free food Extended health care Mileage reimbursement On-site parking Paid time off Profit sharing Vision care Wellness program
Flexible language requirement:

French not required
Schedule:

Monday to Friday
Ability to commute/relocate:

Surrey, BC V3W 5B9: reliably commute or plan to relocate before starting work (required)
Application question(s):

Where did you upload your short 3-minute introduction video? (Sent to Careers@Ravensupply.ca, or provided link in your resume, or provide link here)
Experience:

Technical Sales: 2 years (required) Shipping & receiving: 1 year (required)
Work Location: In person

Expected start date: 2025-07-21