Job Description

We are looking for some great people, technical help desk experts who love helping customers.

What You'll be Doing:
-Serving as the first point of contact for customers seeking technical assistance on all product lines by phone, email, chat or tickets with the objective of first contact resolution.
-Determining the best solution based on the issues and details provided by the customer.
-Performing remote troubleshooting through diagnostic techniques and pertinent questions.

Experience and Skills Needed:
-Customer experience dealing with complex issues, trouble shooting and problem resolution.
-Demonstrate strong communication and interpersonal skills.
-A 1-2-year technical diploma in computer or telecommunications studies.
-Industry recognized certification such as CompTIA Network+, Cisco CCNA, CCT would be preferred.
-A good understanding of computer systems, mobile devices, Televisions, and other interconnected devices.
-Strong analytical skills, the ability to visualize, gather accurate information, articulate, analyze and handle complex problems.
-Proven experience as a help desk technician or other customer support role.
-Open availability (24/7) to work days, evenings and weekends. Overnight shifts are a possibility.

Competencies Valued:
-A passion for and responsibility to the customer.
-A passion for the work you do and how you do it.
-A strong work ethic reliable and committed.
-A passion for learning.
-A love of volunteering your time to help others.
-A willingness to collaborate with other team members.

Whats In It For You?
-Excellent salary: $24.46/hour plus sales incentives!
-Health, Dental and Vision benefits.
-Company matched pension plan.
-Health and Wellness benefits.
-Flexible work environment.
-Employee discounts on all products and services.

Skills and Abilities

Credentials (certificates, licences, memberships, courses, etc.)
- A+ Certification
Work Setting
- Telecommunications industry
- Internet Service Provider (ISP)
- Help desk
Security and Safety
- Criminal record check (abstract)