Technical Customer Support
Remote, Canada
Job Description
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TECHSHARE is a leading Salesforce development and implementation agency in Southwestern Ontario. We have a growing team dedicated to our flagship software, \'Avocado\', a Recreation and Member Management solution built on Salesforce. THE POSITION we are seeking to fill is for a Technical Customer Support Staff on the Avocado team. As a Technical Customer Support team member, you will be primarily responsible for ensuring our clients receive exceptional customer service and technical support. DAILY TASKS
Please apply directly to this job posting. Include a PDF copy of your resume. Be sure to include your most memorable customer interaction! Job Type: Full-time Schedule:
All employees are currently working from home however this is subject to change based on public health recommendations. Work Location: Remote
- Provide exceptional customer service to clients.
- Serve as first-line support via phone, email, and ticketing system for Avocado.
- Monitor the ticketing system and resolve tickets in a timely manner.
- Adhere to support policies, processes, and procedures.
- Provide education and training to customers, as required.
- Create and edit Salesforce records, reports, and permissions (profiles and permission sets) upon client request.
- Complete projects such as Salesforce sandbox refreshes, Salesforce application deployments, and onboarding new clients as required.
- Configure Salesforce and TechShare proprietary applications upon client request.
- On call rotation as required.
- Client-focused with a positive, service-oriented attitude.
- Strong verbal and written communication skills.
- Ability to work independently with direction or as part of a team.
- Prior experience working on a helpdesk, in IT, or similar technical field.
- Post-secondary diploma/degree in a related computer studies area.
- Salesforce experience and certifications are a benefit.
Please apply directly to this job posting. Include a PDF copy of your resume. Be sure to include your most memorable customer interaction! Job Type: Full-time Schedule:
- 8 hour shift
All employees are currently working from home however this is subject to change based on public health recommendations. Work Location: Remote
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Job Detail
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Job IdJD2138446
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRemote, Canada
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EducationNot mentioned