Job Description

TCP - Technical Resource (L2)

TCP Network Services is a technology driven company based in Mississauga. TCP Network

Services is one of the Toronto's leading wireless networking, data capture, cyber security experts and Managed Services providers We help our customers/partners and vendors to harness the latest wireless network and mobile computing technologies for maximum business growth.

Overview

We provide end-to-end solutions, encompassing site surveys, network design, installation, commissioning, and integration, cyber security solutions and bespoke network support services.

Managing Customer networks and providing the customer guest support.

Our Network Engineers are required to assess, design and support the growing infrastructure.

Requirements:

? CCNA Wireless

? CCNA and CCNP Routing and Switching
? CCNP Wireless
? CCIE Wireless
? CWNA (Certified Wi-Fi Network Administrator)
? CWSP (Certified Wi-Fi Security Professional)
? CMNA (Certified Meraki Networking Associate)
? ACSS (Aruba Certified Sales Specialist)
? ACMA (Aruba Certified Mobility Associate)
? ACMP (Aruba Certified Mobility Professional)
? ACCP (Aruba Certified ClearPass Professional)
? ACDX (Aruba Certified Design Expert)
? BLE, ALE (Aruba Meridian Certified)
? NSE 1
? NSE 2
? NSE 3

Responsibilities:

Respond to client inquiries, address client concerns, provide exceptional customer support and offer solutions in a polite, professional, calm, courteous and timely manner. Responding to emails Handling customer escalations quickly and promptly Excellent skills to build deep professional relationships by exceeding client expectations. Will be required to participate in events, meetings, etc as and when required. Must be proficient in Microsoft Word, Excel, Visio, Teams, PowerPoint, Zoom and WebEx Must posses the ability to multi task Must have the ability to prioritize tasks and manage time well. Enjoys working in a fast-paced environment Entry level Data entry and administrative skills Perform network maintenance and system upgrades including service packs, patches hot fixes and security configurations. Must be able to troubleshoot network issues quickly by identifying the source of problems and provide solution Perform troubleshooting with customer to resolve issue Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure. Liaise with vendors and other IT personnel for problem resolution Understanding monitoring tools, network diagnostic and network analytics tools Undertake and manage in depth troubleshooting activities and plan customer facing activities under guidance Investigate and help resolve issues on customer's network and IT estates using agreed troubleshooting methodologies Manage support cases to enable fast resolution that exceeds our customers' expectations Ensuring accurate recording of all cases using the Company's ticket management tool and closing within agreed timeframes Using the central document repository, to ensure knowledge sharing across the team and enable best practice Achieving Ticket/Troubleshooting SLAs and KPIs Adhere to Escalation procedures, policies and working practices Completion of all records relating to Services Requests, Incidents, and Problem Management within agreed timeframe Work in such a manner which helps to drive results much quickly without compromising on quality and accuracy
Job Types: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off Tuition reimbursement Vision care
Ability to commute/relocate:

Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person