Job Description

Summary

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ENGLISH:



The Technical Consultant, Solution Deployment, is responsible for delivering exceptional customer service and support to our pharmacy automation clients. This role requires demonstrated expertise in implementing and maintaining systems within both hospital and retail pharmacy environments. You will be required to work with a multidisciplinary team so that our solutions can be implemented successfully.



FRENCH:



Le Consultant Technique, Deploiement de Solutions, est responsable de fournir un service et un soutien client exceptionnel a nos clients en automatisation pharmaceutique. Ce role exige une expertise demontree dans la mise en oeuvre et la maintenance de systemes, tant dans les environnements hospitaliers que dans les pharmacies de detail. Vous aurez a travailler avec une equipe multidisciplinaire pour mener a bien l'implantation de nos differentes solutions.

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We are

the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health(TM) is our Purpose, and it's no small feat. It takes the imagination and passion of all of us--from design and engineering to the manufacturing and marketing of our billions of MedTech products per year--to look at the impossible and find transformative solutions that turn dreams into possibilities.



We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a

maker of possible

with us.

Job Summary:

The

Technical Consultant, Solution Deployment

, is responsible for delivering exceptional customer service and support to our pharmacy automation clients. This role requires demonstrated expertise in implementing and maintaining systems within both hospital and retail pharmacy environments. You will be required to work with a multidisciplinary team so that our solutions can be implemented successfully.

Job Responsibilities:

(Primary Duties, Roles, and/or Authorities)

Participates in conference calls and customer meetings to ensure alignment and progress on project goals. Provides team support and shares product and technical expertise related to BD Medication Management Solutions. Manages customer stakeholder teams, facilitates consensus, and ensures clear, consistent communication. Builds and maintains strong customer relationships to support long-term business partnerships. Applies problem-solving and troubleshooting skills to consult on pharmacy best practices in medication management workflows. Demonstrates knowledge of pharmacy formulary builds and integration with hospital, retail, and long-term care pharmacy systems. Utilizes critical thinking to help customers enhance their business operations and workflows. Masters the features and functionalities of multiple BD applications. Delivers outstanding customer support tailored to individual client needs. Customizes product features to align with specific customer requirements. Maintains accurate documentation for customer projects, expenses, compliance, and reporting. Actively contributes to customer assessments, project design, and implementation of BD Medication Management Solutions. Completes internal documentation and project deliverables accurately and on time. Performs additional tasks as required to support business objectives.

Education and Experience:

Programmer-Analyst College Degree or equivalent is required Minimum of 5 years of experience in IT support is required. Pharmacy automation experience is strongly preferred. Experience in retail and/or hospital pharmacy support is strongly preferred. Experience in WEB technologies is preferred. Pharmacy informatics experience, an asset

Knowledge and Skills:

Fluency in both English and French (read, speak, write) to communicate with colleagues and customers across Canada is required. Strong knowledge of programming languages, among others: C ++, Python, PHP, PL / SQL is required. Knowledge of Microsoft Excel is required. Strong decision making, problem solving and troubleshooting skills. Detail oriented, able to multi-task and implement complex projects consistent with established BD and customer objectives. Possess excellent organization and time management skills, with the flexibility to readily adapt to change.

Physical Demands:

(if applicable)

Ability to lift at least 40 lbs as needed. This position may involve pushing, pulling, stooping, bending, and lifting.

Work Environment:

(if applicable)

Field based, home office position. Located in Canada near an international airport, to facilitate travel. Travel up to 50% but may fluctuate based on project and team needs. The role requires travelling across Canada. Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards. Attend training on assigned BD instruments as requested. Must be able to travel to the US for training purposes.

FRENCH:

Resume du poste:

Le

Consultant Technique, Deploiement de Solutions

, est responsable de fournir un service et un soutien client exceptionnel a nos clients en automatisation pharmaceutique. Ce role exige une expertise demontree dans la mise en oeuvre et la maintenance de systemes, tant dans les environnements hospitaliers que dans les pharmacies de detail. Vous aurez a travailler avec une equipe multidisciplinaire pour mener a bien l'implantation de nos differentes solutions.

Responsabilites professionnelles:

(taches principales, roles et/ou pouvoirs)

Participer aux appels-conferences et aux reunions avec les clients afin d'aligner les objectifs et les echeanciers du projet. Fournir une expertise technique et une connaissance approfondie des produits lies aux Solutions de Gestion des Medicaments de BD. Travailler avec les equipes de parties prenantes du client, faciliter le consensus et assurer une communication claire et coherente. Etablir et maintenir des relations solides avec les clients pour soutenir le succes commercial a long terme. Depanner et conseiller sur les meilleures pratiques pharmaceutiques dans les flux de travail de gestion des medicaments. Faire preuve de connaissances sur la creation de formulaires pharmaceutiques et l'integration des systemes dans les milieux hospitaliers, de detail et de soins de longue duree. Appliquer une pensee critique pour aider les clients a ameliorer leur efficacite operationnelle et leurs resultats commerciaux. Maitriser les fonctionnalites de plusieurs applications BD. Offrir un soutien client personnalise et adapter les fonctionnalites des produits aux besoins specifiques des clients. Maintenir une documentation precise pour les projets, les depenses, la conformite et les rapports. Contribuer aux evaluations clients, a la conception des projets et a la planification de la mise en oeuvre. Completer la documentation interne et les livrables du projet avec exactitude et dans les delais. Effectuer d'autres taches selon les besoins pour soutenir l'evolution des besoins de l'entreprise.

Education et Experience:

Diplome collegial de programmeur-analyste ou equivalent requis. Minimum de 5 ans d'experience en soutien informatique requis. Experience en automatisation pharmaceutique fortement souhaitee. Experience en soutien aux pharmacies de detail et/ou en milieu hospitalier fortement souhaitee. Experience en technologies WEB souhaitee. Experience en informatique pharmaceutique, un atout.

Connaissances et competences:

Maitrise du francais et de l'anglais (lecture, expression orale et ecrite) requise pour communiquer avec les collegues et les clients a travers le Canada. Solide connaissance des langages de programmation, notamment : C++, Python, PHP, PL/SQL requise. Connaissance de Microsoft Excel requise. Excellentes aptitudes en prise de decision, en resolution de problemes et en depannage. Souci du detail, capacite a gerer plusieurs taches et a mettre en oeuvre des projets complexes en coherence avec les objectifs etablis de BD et du client. Excellentes competences en organisation et en gestion du temps, avec une grande flexibilite pour s'adapter facilement au changement.

Exigences physiques:

(le cas echeant)

Capacite a soulever au moins 40 lb au besoin. Ce poste peut impliquer de pousser, tirer, se pencher, se courber et soulever des charges.

Environnement de travail:

(le cas echeant)

Poste base sur le terrain, avec bureau a domicile. Situe au Canada, pres d'un aeroport international pour faciliter les deplacements. Deplacements jusqu'a 50 % du temps, pouvant varier selon les projets et les besoins de l'equipe. Le poste exige des deplacements a travers le Canada. Doit posseder et maintenir un permis de conduire valide ainsi qu'un dossier de conduite sans infraction depuis au moins 3 ans, et repondre aux normes de securite automobile de BD. Participer aux formations sur les instruments BD assignes, selon les besoins. Doit etre en mesure de se rendre aux Etats-Unis pour des formations.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.


For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.


To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.


To learn more about BD visit https://bd.com/careers


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Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.


Required Skills


Optional Skills


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Primary Work Location

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CAN Quebec - Boulevard du Parc Technologique

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