Job Description

Company: ClaimsPro LP
Technical Claims Specialist, Auto - Hybrid or Remote (Markham, Ontario)
We are currently looking to add an experienced Technical Claims Specialist - Auto to our team to work in a REMOTE or HYBRID environment.
The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.
Role Responsibilities:
The successful candidate will be responsible for investigating and adjusting personal and commercial auto claims, as well as third-party liability claims. They will deliver high-quality service in accordance with ClaimsPro and client standards, ensuring timely and fair claim settlements within corporate policy guidelines. Specifically, the Technical Claims Specialist will be expected to:

• Investigate, negotiate and settle claims
• Direct field investigations as required for exposure and within account guidelines parameters.
• Make initial contact as per account guidelines.
• Report to client as per account guidelines.
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements
• Provide high level of customer service to clients and the insured.

Drawing on their experience and expertise in adjusting claims and understanding handling processes, the successful candidate also supports adjusting peers through:

• Providing guidance and direction to adjusting peers on claims handling strategies and issue resolution.
• Supervising back up and support as required (providing support to the team, approve reserves and payments.)
• Assisting with the training and development of staff on accounts specific processes.
• Assisting with the resolution of claims issues / escalations.
• Providing secondary resource and contact for clients.

Qualifications and Experience:

• University degree or post-secondary education related to insurance is nice to have.
• Minimum of 3 years' experience.
• CIP designation or working towards designation.
• Adjuster's license or have completed a minimum of the below 4 CIP courses:
• C11: Principles and Practice of Insurance
• C12: Insurance on Property
• C13: Insurance Against Liability--Part 1
• C14: Automobile Insurance--Part 1
• C110: Essentials of Loss Adjusting (Nice to have)
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.

Why join ClaimsPro? We are proud of our people and it shows:
You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;
Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;
You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
You will be supported by experienced local claims support, centralized after hours support, and dictation services;
Your claims load is driven by senior executives and business development staff from coast to coast;
You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
you are working in parallel with other SCM Insurance services
Your continuous education fees are reimbursed to maintain your license;
Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;
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SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Skills Required