Job Description

Primary Job Posting Location:

Burlington, Ontario Canada

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow--people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

:

Our Business Systems Analysis (BSA) Associate supports Information Services (I.S.) BSA processes with close guidance and supervision. This role assists BSA team members to identify problems, generate alternatives, and recommend solutions within defined processes. This position participates in the elicitation and analysis of business needs by BSA teams for assigned projects. The BSA Associate documents the progress of assigned tasks to ensure objectives are met and assists in ensuring that BSA work products conform to quality and content standards. And supports requirements elicitation, analysis, and management for efforts of all complexity levels.

Job Type:

Full-Time / Permanent

Workday

s:

Monday to Friday (must be able to work ALL 5 days of the week)

Shift Hours:

8.00 AM to 4.30 PM EST (must be able to work a minimum of 40 hrs. per week)

Shift Duration:

8 hours a day (requires flexibility with Start and Finish time)

Work Location:

Remote (m

ust be located in

Canada)

Wage Salary:

$29.35 per hour

Key Responsibilities and Duties

Participate in cross-functional tasks to ensure consistency and adherence to standards and best practices. Support subject matter experts in business systems analysis areas to assist other BSAs and expand knowledge. Adhere to enterprise process standards to deliver consistent work products. Gather relevant information during work sessions to ensure audience understanding. Analyze and apply appropriate detail based on project life cycle stage to ensure solutions address business needs. Simplify moderately complex concepts for clear stakeholder communication. Facilitate conflict resolution to achieve consensus and common goals. Assist in developing business and functional requirements and related work products. Deliver clear, accurate, and professional written and verbal communications tailored to the audience. Contribute to solution discussions for projects of low to moderate complexity to align with long-term strategy. Review work products for completeness, accuracy, and compliance with standards. Participate in peer reviews to identify conflicts and confirm consistent implementation of requirements. Test BSA work products and processes to identify defects and ensure effectiveness. Document test results to support problem resolution and capture defect data. Communicate test results to relevant stakeholders and provide updates on project status. Enter defect data into management tools to report variances from expected results. Collaborate with project team members to exchange information and respond promptly. Conduct root cause analysis of defects, identify recurring issues, and recommend preventive solutions.

Requirements

Bachelor's Degree or International equivalent in Computer science or Computer Engineering -

Required

Proficiency in French and English (written and spoken) -

Required

(regular interactions with clients outside Quebec - 100%) Advanced computer skills: Microsoft Office -

Required

Lean-Agile Project Management Framework -

Required

Azure DevOps Services experience -

Required

Certified Business Analysis Professional (CBAP) -

Preferred

Unidata database, UniBasic, VB, C, C++, Java, Node JS, Python, and .NET knowledge Excellent verbal and written communication skills

Expenses/Working Conditions

Adhere to the company's Appearance Guidelines.

Compensation and Benefits

Vision, health, and dental benefits after three months of service. Overtime. Weekly Pay/ Direct Deposit- Every Friday. Immediate access to UPS 'Employee Discounts' upon hiring. Paid training. Pension Plan. Free Onsite Parking. Opportunity for advancement within a Fortune 50 Company.
UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.