Job Description

Company Description

ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your drivers and back-office team work smoothly.


For more information, visit www.isaacinstruments.com.



Are you a detail-oriented problem-solver with a passion for billing operations and financial systems? We're looking for a Technical Billing Analyst with expertise in NetSuite and/or Salesforce to optimize and streamline our billing processes.


You embrace ISAAC's mission and align with its strategic objectives, collaborating to achieve them. You balance organizational needs with your personal needs, adapting to changes as they arise. Additionally, you contribute to creating a fulfilling work environment by showing care and radiating authenticity with your colleagues. By embodying ISAAC's values in every interaction, you play a crucial role in building ISAAC's culture.

Responsibilities

• Act as the champion of the company for the entire billing cycle
• Identify the specific needs or areas of improvement of our billing system, such as the types of billing (e.g., subscription, one-time payments), user roles, and security requirements
• Create a user-friendly dashboard that provides an overview of key billing metrics, alerts, and quick access to essential features
• Leverage your experience with NetSuite and Salesforce to analyze complex billing issues, propose effective solutions, and follow through to ensure resolution
• Implement features to automatically generate invoices and renew subscriptions based on predefined rules, such as recurring billing or usage-based charges
• Write thorough reports on billing activity with clear and reliable data to suggest improvement on our billing process and workflow
• Develop and implement improvements to the billing process, enhancing accuracy and efficiency
• Maintain a centralized database of customer information, including contact details, payment history, and account status
• Identify technologies that support scalability, security, and integration with other systems
• Integrate with multiple payment gateways (e.g., PayPal, Stripe) to handle various payment methods securely, including credit cards, bank transfers, and digital wallets.



Qualifications

• Bachelor's degree in accounting, business administration or management information systems
• At least 3-5 years of experience in billing, finance, or related roles, with a strong background in Netsuite and/or Salesforce
• Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions
• Excellent verbal and written communication skills, with the ability to interact effectively with internal and external stakeholders
• High level of accuracy and attention to detail in all aspects of billing operations
• Strong organizational and time management skills, with the ability to manage multiple tasks and meet deadlines
• Bilingual (French and English / reason: Multilingual external partners/customers and complexity).

Assets

• Experience with high growth SaaS companies
• Certification in Salesforce and and/or Netsuite
• Experience in a fast-paced, high-volume billing environment
• Familiarity with regulatory requirements related to billing and finance
• Knowledge with other financial software and tools is a plus.



Additional Information

Collaborators are at the center of ISAAC's interests and values. This explains the numerous benefits of working at ISAAC, namely:

• varied career opportunities
• a stimulating work environment focused on innovation
• enthusiastic and collaborative teams
• competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc.
• various social activities and free snacks and coffee every day.