Job Description

Technical Analyst, Sub-Metering (Hybrid/Remote)

Who We Are

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Util-Assist is a leading consulting and services company to electric, water, and gas utilities, with customers throughout Canada and the United States. Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business. Util-Assist is at the forefront of that shift.


Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape. To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics consulting and systems integration building on our well-established metering infrastructure procurement and implementation management services. Our managed services division leverages advancements in technology to deliver a variety of services to utility customers, including outage communications management, managed billing, and AI-enabled substation security monitoring.


We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow. Util-Assist's "choose your own adventure" work environment lets you work in the way that suits you best. We will give you the tools and support to succeed in our business, wherever you are.


Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles. Our values drive us. Four core values define our company culture:

Deliver Excellence - High-quality work sets us apart from our competition, so "good" isn't nearly good enough. We work to the highest professional standards, delivering simplified solutions for our clients. Put People First - We look after each other, and together we look after our clients. We are committed to working as a team to maintain work/life balance and celebrate each other's contributions. Do The Right Thing - We value integrity and honesty. We work hard to deliver what we promise, and never promise what we can't deliver. Be Humble - We treat each other and our clients with respect, dignity, and compassion. We take responsibility, listen to others, and remember that there's always something to learn from new perspectives.

We pride ourselves on cultivating a welcoming, positive, and inclusive workplace. Thanks to our outstanding culture, Util-Assist has received several national and local awards, most recently including our third straight year of certification as a Great Place to Work by Great Place to Work Institute Canada. We were also declared one of the "Best Workplaces in Professional Services." We have also received the Employee Recommended Workplace Award (three years in a row), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.


Util-Assist is an equal opportunity employer. We are dedicated to providing a barrier-free work environment and ensuring all qualified applicants receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our commitment to diversity and inclusion is demonstrated through our policies and practices, aligning with the Accessibility for Ontarians with Disabilities Act, 2005. Join us to be a part of a team that values and celebrates diversity, and where your unique contributions can make a significant impact.


We're excited to meet you! Learn more about Util-Assist at www.util-assist.com.

What We Need:

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The

Technical Analyst, Sub-Metering

is responsible for supporting metering operations, ensuring data accuracy, and maintaining system performance. The role includes site coordination, data validation, and collaboration with various departments to achieve accurate billing and regulatory compliance. Additionally, the position involves collecting and reporting data, analyzing and investigating discrepancies, meeting regulatory SLA percentages, and maintaining client relationships.

What You'll Do:

Support the development of the annual PMO strategic plan. Coordinate and perform site visits internally and externally Maintain and troubleshoot onsite communication hardware Perform manual data collection as required Configure new installations if required Manage stale meter reads or defective meters and equipment by identifying, reporting, troubleshooting, and rectifying prior to the billing read date. Collaborate with vendors and PMs remotely to resolve onsite issues Collect and analyze meter data, investigate missing data Investigate read failures and correct issues either internally or by communicating with the vendor to have data corrected Maintain a tracking document of issues an update internal stakeholders accordingly Monitor FTP file transfer and perform regular validation Ensure regulatory SLAs are preserved Navigate 3rd party software applications Classify, analyze, and translate trends or patterns in complex data sets Classify, analyze, and translate trends or patterns in complex data sets Optimize billing, read capture, and operational processes at the utility level Engage and participate in weekly communication meetings with clients and vendors Provide backend support to other departments regarding end customers Identify and escalate issues that may have a customer impact

What You Will Bring:

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Skills

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Advanced verbal and written communication skills Advanced problem-solving skills with the ability to break down complex problems into simple units Advanced analytical skills with strong attention to detail Advanced customer service skills Advanced MS Office skills Ability to work collaboratively with clients and vendors while also working independently Proven capability to handle multiple competing priorities in a fast-paced environment

Knowledge/Education

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Undergraduate diploma in Computer Science, Data Analysis or IT Communicationso Advanced knowledge of MDM Advanced knowledge of communication hardware Advanced knowledge of data collection software Intermediate knowledge of the Utility industry Basic knowledge of Oracle and SQL Server

Experience

Previous experience in data analytics or IT communications in the Utility industry, considered an asset Experience performing site visits to deal with communication issues (changing modems and communications devices, etc.) 2+ years' statistics/data analysis experience

Working Conditions

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Work-life balance with flexible hybrid/remote working arrangements. Working flexible hours (based on business needs to include on-call shift rotation). A successful SIN and passport clearance along with a police vulnerability check is required.

Company Benefits

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Innovative Work Environment

: Be part of a dynamic and innovative company at the forefront of technological advancements.

Competitive Compensation

: Receive a competitive package reflective of your expertise and contributions.

Career Growth Opportunities

: Flourish in a fast-growing organization where your career advancement is encouraged and supported.

Vibrant Workplace Culture

: Experience a fun, social, and award-winning culture where teamwork and collaboration thrive.

Comprehensive Employee Assistance Program (EAP)

: Access resources and support through our EAP, including Nutritional Health Coaching, to enhance your well-being.

Parental Leave Program

: option to participate in our top-up program for parental leave.

Comprehensive Benefits Package

: A streamlined and quick enrollment process, with Health, Dental and other benefits covered by the employer.

Retirement Planning

: Plan for your future with our retirement plan, including employer matching, to help you achieve your long-term financial goals.

Exclusive Memberships & Offers:

Access special rates for you and your family for fitness membership, mobile and data plans and vehicle purchase program.

Birthday Lieu Day:

Each year on your birthday, we offer all employees a lieu day (apart from regular vacation & work anniversary day addition) to celebrate your special day your way.

Individuals interested in applying please submit resume by:

June 3, 2025

We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.