Job Description

General Summary

Our core focus at Skycomp is to provide a worry-free experience for our clients and to give back to our community. We are searching for a proactive candidate who is passionate about the clients they serve.

The Technical Account Manager is responsible for the management of client relationships from a technical perspective. The Technical Account Manager does not manage the daily running of the account itself, but will build long-term relationships with key representatives to ensure their needs are being met. Technical Account Managers serve as the interface between service and sales. They will work closely with all departments to gather pertinent, detailed information related to the client.

For the Technical Account Manager role, considerable travel may be required and expected.

Primary Responsibilities

Foster strong client relationships by serving as their primary contact for technical updates, while understanding their business needs and ensuring their technical requirements are met.

Deliver proactive support to help clients maximize the effectiveness of their services.

Conduct client meetings (onsite, phone, virtual) to discuss projects, hardware/software needs, and strategic planning.

Maintain regular communication with key client representatives, addressing concerns and identifying effective solutions.

Monitor client accounts to detect and mitigate potential risks before they escalate, ensuring a stable, optimized, and secure environment.

Oversee technical projects from initiation to completion, ensuring timely and successful delivery.

Perform comprehensive audits on client accounts, verifying staff lists against Skycomp agreements and management tools, and resolving any discrepancies.

Assist clients in long-term strategic planning by providing expert technical guidance and ensuring their technology evolves with their needs.

Collaborate with the sales team to communicate technical requirements identified through client discussions.

Identify opportunities for additional sales, services, or renewals by aligning client needs with available solutions.

Expected Results

Through proper execution of the above stated job responsibilities, a Technical Account Manager will build strong long-term relationships with our partners, acting as a technical advocate with a focus to improve the client's overall experience with Skycomp.

A successful Technical Account Manager will have exceptional communication, computer and problem-solving skills. They will be resourceful, analytical, adaptable and organized with the ability to build rapport with clients while helping to manage their technical needs.

Credentials and Experience

Post-Secondary degree/certificate in Computer Systems Technician, or an IT-related equivalent

Experience working in a high-level technical environment

Experience with high-level hardware technology - Switches, VLN Routing, Servers & Firewall Support and Deployment

Experience with Data Backup and Recovery Support, Security Support, VPN Connectivity Support and Deployment

Experience with Remote Monitoring, Management tools & Scripting

Exceptional verbal and written communication skills

Outgoing, charismatic, & comfortable with public speaking

Ability to collect, track, and analyze large amounts of data

Excellent active listening skills

Ability to build rapport and collaborate with others within the company and externally

Why Choose Skycomp?

Below are some of the additional perks Skycomp has to offer their valued team members:

A comprehensive health benefits plan for the employee and their family

A RRSP and/or TFSA matching program

Quarterly bonuses

Continued training and education

Various internal contests and rewards

A company phone/plan and company laptop

Monthly team building events, outings and more!

Job Type: Full-time

Benefits:

Company events Dental care Extended health care On-site parking Paid time off RRSP match Vision care
Application question(s):

Do you live in the Niagara Ontario region and are able to commute to the office? This is strictly and in-office position. Do you have your G Driver's License and own a reliable vehicle? You will be required to go onsite for client meetings and must have your own car. Please list your personal email so we can contact you if moving forward with an interview or if any questions.
Work Location: In person