Job Description

We're a growing IT Managed Services Provider (MSP) based in Langley, BC, proudly supporting small to mid-sized businesses with reliable, strategic, and secure technology solutions. Our team is built on a foundation of trust, responsiveness, and a deep commitment to client success. As we continue to grow, we're looking for a Technical Account Manager to help strengthen client relationships and drive new business.

Job Summary

This hybrid role combines technical account management with outbound sales. You'll be the key point of contact for our existing clients--ensuring they're getting the most from their IT services--while also identifying opportunities for expansion and sourcing new business leads.

You'll collaborate closely with our technical team, help clients plan and budget their IT needs, and engage new prospects through outreach and relationship building.

Responsibilities

Manage and grow assigned client accounts through proactive check-ins, QBRs, and solution planning Understand clients' business goals and align IT services and recommendations accordingly Identify upsell/cross-sell opportunities based on client needs and infrastructure assessments Conduct outbound outreach to generate new business leads (cold calls, email campaigns, referrals) Provide consultative sales guidance for potential clients, including discovery calls and proposals Serve as a bridge between clients and technical teams to ensure project success and satisfaction Maintain accurate notes and pipeline updates in our CRM system Stay up-to-date with industry trends and advancements to effectively communicate new features or updates to clients. Provide training sessions for clients on product usage and best practices.

Qualifications

Proven experience in a technical account management or similar role within a technology-focused environment. 3+ years of experience in account management or B2B sales (preferably in an MSP or IT environment) Strong understanding of IT services, infrastructure, and cloud technologies Excellent communication skills--both technical and client-facing Proven ability to manage multiple client relationships and sales tasks simultaneously Comfortable with outbound sales activities and lead generation strategies Highly organized, detail-oriented, and self-motivated Experience with PSA/CRM tools (e.g., Autotask, HubSpot) is a plus

Why Join Us?

A collaborative, down-to-earth team that values long-term relationships--with clients and each other Competitive salary and bonus structure Flexible work environment (in-office with some hybrid flexibility) Opportunities for professional growth and development A chance to directly impact the growth and direction of a locally owned IT firm
We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $40,000.00-$60,000.00 per year

Additional pay:

Bonus pay Commission pay
Benefits:

Dental care Extended health care Vision care
Schedule:

8 hour shift Monday to Friday Weekends as needed
Application question(s):

What is your experience in using HubSpot?
Experience:

Sales: 2 years (required)
Language:

English (required)
Work Location: In person