Job Description

This is a Remote role which means you get to work from home!

At Rogers, we put our customers first in everything we do. We\xe2\x80\x99re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference \xe2\x80\x93 they\'re passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.

If you\'re someone who\'s excited by a challenge, takes initiative, and moved to make a difference, you\'ll find success here. We\xe2\x80\x99re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

Think you\xe2\x80\x99re up for the challenge and the fun? If so, consider the following opportunity:

We\'re hiring for Full-Time Technical Support Consultants where you get to work from home!

Join our call centre team starting on September 5, 2023. In this role, you will be supporting customers with their Wireless products and services.

Who we\xe2\x80\x99re looking for:

Technical Support Consultants don\xe2\x80\x99t just embrace the latest technology and content \xe2\x80\x93 it\xe2\x80\x99s part of who they are. We are looking for people to join our team who are excited about our products and services and want to share their knowledge and experience to best support our customers.

What you\xe2\x80\x99ll do:

• Connect with customers over the phone to troubleshoot their technical issues through careful and logical processes
• Maximize call efficiency, achieve high first-call resolution rates, and exceed customer expectations by skillfully managing inbound and outbound calls.
• Educate customers on their existing products and suggest value-added services
• Solve customer problems and take accountability for technical issues by actively listening and asking the right questions
• Receive ongoing training and certifications for new Rogers products and services

You should have:

• 1+ years of customer interaction in a professional role, either face to face or over the phone
• A flexible schedule to work in our 24/7 environment
• Act as a brand ambassador, educator, problem solver and so much more to help support our customers
• Ability to multi-task in a fast paced environment while navigating multiple computer systems
• Expert communication and listening skills in French & English

A good knowledge of English is necessary as this role requires regular communication in English with customers and/or team members in other provinces.

What We Offer:

We invest in our people to unleash their potential so we can win as a team! As part of the team, you will have access to a ton of amazing resources, discounts and perks. To name a few:

• LIVX \xe2\x80\x93 Fitness Membership to attend classes virtually
• Company matching contributions to charities you support
• Paid time off for volunteering
• Great health and dental benefits, pension plan, RRSP, TFSA and Wealth Accumulation Plan
• Employee discounts to our products and services
• Work from home as of day 1

We genuinely care about each other and we\xe2\x80\x99re committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring their whole selves to work. We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes you different makes us great.

We have a remote-friendly culture. In this role, you will be working from home permanently as long as you meet our requirements which include, but are not limited to, a quiet workspace and the required internet bandwidth.

Wondering what it takes to join our team? Click to see where your career will take you!

As part of the recruitment process, candidates will be required to complete an online assessment and provide consent for and successfully pass a criminal background check.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Technical Support
Requisition ID: 293806

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the .

Posting Notes: Customer Experience

Rogers Communications