Job Description

Job Category: Innovation and Technology
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The Opportunity:
As Team Operations Lead - Digital, you will own our internal management system-capacity planning, hiring workflows, onboarding, performance & development cycles, team communications, delivery rituals, and operating metrics-while coaching a growing team. You'll partner closely with Dave Duval and practice leads to ensure the right people are working on the right things at the right time and that our ways of working scale.
Time allocation: ~70% management/operations, 30% hands-on (automation, scripts, tooling, light app/workflow development).
Why choose WSP?

• We value and are committed to upholding a culture of inclusion and belonging
• Our Flexible Work Policy - we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
• A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer.
• Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
• Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things.
• A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.

We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.
#WeAreWSP
What you can expect to do here:

• People & Team Rhythm

• Run the operating cadence: weekly standups, resource reviews, backlog/priority reviews, and quarterly planning
• Coordinate performance and growth cycles (goals/OKRs, check-ins, reviews, calibration)
• Maintain role definitions, ladders, and skills matrices; support career pathways; mentor and coach team members
• Workforce Planning & Staffing

• Own capacity planning and utilization; match people to initiatives based on skills and growth goals
• Manage headcount plan, hiring requests, and interview loops with Talent Acquisition
• Drive onboarding/offboarding; ensure Day 1 readiness and 30/60/90-day success plans
• Delivery Operations

• Standardize project intake, kickoff/closeout, RAID logs, status reporting, and risk/issue management
• Facilitate resource swaps/contingency plans; unblock delivery teams
• Tooling & Automation (hands-on ~30%)

• Build/maintain scripts and automations (PowerShell, Bash, GitHub Actions/Azure Pipelines) to improve workflow efficiency.
• Administer/optimize Jira Software, Jira Service Management, Confluence; integrate with GitHub and CI/CD.
• Light app/workflow development (e.g., Power Apps/Power Automate) and dashboarding for operating metrics.
• Implement integrations across Autodesk and cloud services where appropriate.
• Process & Continuous Improvement

• Map and improve end-to-end ways of working (intake ? prioritization ? staffing ? execution ? review)
• Establish SOPs, playbooks, and templates; run retros to drive measurable improvements
• Champion change management (communications, training, adoption measures)
• Financial & Operating Metrics

• Partner with Finance on budgets/forecasts; track utilization, margin, and cost-to-serve at the team level.
• Build and maintain an operating dashboard (capacity, hiring pipeline, delivery health, people metrics).
• Stakeholder Management

• Interface with HR, Finance, Talent Acquisition, PMO, and Practice Leads; ensure alignment and timely decisions.

What you'll bring to WSP:

• Minimum 6 years of experience in team operations, delivery management, people leadership, or PMO within AEC engineering consulting or adjacent services environments (preferred).
• Demonstrated success building/scaling team operating systems (cadences, staffing models, playbooks, metrics) for fast-growing teams.
• Strong people leadership with coaching/mentoring experience; trusted partner to senior leaders.
• Project & product management: practical experience with Agile/Scrum, Kanban, and Waterfall; able to tailor the framework to context.
• Toolchain experience:

• Jira Software, Jira Service Management, Confluence (administration and workflow design).
• GitHub (projects, PR workflows) and CI/CD (GitHub Actions and/or Azure Pipelines).
• Microsoft Azure (strong experience) and the Windows ecosystem.
• Scripting/automation: PowerShell and Bash; experience building operational scripts and automations.
• Microsoft Power Platform (Power Apps/Power Automate) is a plus.
• Autodesk: Revit, Civil 3D, AutoCAD (preferred); Autodesk Platform Services and other Autodesk products are a plus.
• Broad AI familiarity (e.g., using AI tools to accelerate documentation, planning, analytics, or automation) and appetite to apply responsibly.
• Analytical and systems thinker; fluent with spreadsheets and building simple dashboards.
• Excellent communication and facilitation; able to drive alignment among cross-functional stakeholders across Canada.
• Experience within a Canadian context is an asset (employment basics, privacy, hybrid norms).

About Us:
WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.
We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.
At WSP:

• We value our people and our reputation
• We are locally dedicated with international scale
• We are future focused and challenge the status quo
• We foster collaboration in everything we do
• We have an empowering culture and hold ourselves accountable

Please Note:
Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.
Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.
WSP does not accept unsolicited resumes from agencies. For more information please

Skills Required