Job Description

Welcome to

Peaked Pies West Broadway

- known for our warm Australian inspired menu and hospitality. We treat our customers as friends and love to find out about their day. We are a team of young, energetic people who are well know for our exceptional customer service and fantastic comfort food.

Lead Supervisor

The heart of the daily operations -- energetic, caring, and customer-obsessed. They lead by example, setting the tone for a positive, high-performing team culture. With a keen eye for detail and a natural ability to multitask, they stay one step ahead -- anticipating busy periods, organizing the team, and ensuring every guest leaves smiling.

They're confident and outspoken when needed, always ready to motivate, guide, and support their team to be their best. Whether it's jumping in to help on the floor, coaching staff through challenges, or celebrating wins, the Lead Supervisor is the driving force behind smooth operations, great service, and an uplifting team spirit.

Role and Responsibilities:

Working with your team to open/close the store, serve customers and bake pies along with:

Ensuring orders are placed for all stock Monitoring store maintenance and cleanliness to ensure the upkeep of workplace safety, comfort of environment and general aesthetics are maintained. Training and development, motivating and encouraging staff Conducting performance reviews and performance management when necessary Conduct a weekly meeting with Shift Supervisors and Cook Assisting with staff scheduling when necessary Ensuring all staff follow and understand Food Safe management and practices Ensuring high standards of customer service are maintained Handling customer complaints and queries; Following up on large pre-orders to ensure all members of staff are aware
Requirements:

Minimum 1 year Supervisor experience and 1 year Hospitality experience a must.

Must have valid Foodsafe Level 1 certificate.

Ability to work a flexible schedule including weekends and evenings. Must be a Canadian/Permanent Resident or already have a valid work permit. Previous experience as a barista is highly regarded.
$21-$23 per hour plus gratuities.

Along with your resume, send us a short cover letter that tells us who you are, why you love great coffee, and how you'd bring good vibes (and maybe a few laughs) to our team. Bonus points if you can make us smile while we read it!

Job Types: Full-time, Permanent

Pay: $21.00-$23.00 per hour

Expected hours: 32 - 40 per week

Benefits:

Discounted or free food Store discount
Work Location: In person