Job Description

As a team leader in Group benefits, you will oversee a team of service representatives who focus on proactive, positive communications with clients. Your role involves using your ability to make quality decisions, optimize work processes, contribute to the organization's strategic plan, and effectively manage a portion of operations activities. With an ability to develop talent and drive results, you can effectively manage people and performance and ensure member/client satisfaction. You have functional authority over the team and manage individual performance. Coordination is critical, so you interact with stakeholders working in many other fields. More specifically, you will be required to :

Support the immediate supervisor by helping with work organization and operational planning for the team Develop, implement, and track your team's action plan, ensuring alignment with the organization's strategic orientations in a performance management context Help determine your unit's service offer and ensure your projects and activities are planned and executed Meet targets on time and on budget and manage results, performance, quality and client/partner satisfaction Develop training and skills development strategies and action plans for team members Help resolve complaints and problems in accordance with the organization's practices

What we offer

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Competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable, stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment Benefits apply based on eligibility criteria.*

What you bring to the table

Bachelor's degree in a related field A minimum of seven years of relevant experience including two years of experience in management Please note that other combinations of qualifications and relevant experience may be considered Expert proficiency in English due to the nature of the duties or work tools or because the position involves interactions with English speaking partners, members and/or clients
Action oriented, Customer Focus, Develops talent, Differences, Directs work, Engagement, Nimble learning
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Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.


If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Management support and expertise support (FG)

Unposting Date

2025-03-28