Job Description

COMPETITION NUMBER



PC25011





CLASSIFICATION NAME



Registered Nurse Class B (RNCB)





POSITION TITLE



Team Leader (NBHL)





CLASSIFICATION CODE



RNCB





BARGAINING UNIT



NBNU





UNIT LOCATION



Moncton





STATUS



Full Time Permanent





FULL TIME EQUIVALENT



1.0





HOURS OF WORK



Starting with 0800hr to 1600hr Monday-Friday. Subject to change due to operational requirements.





ANTICIPATED START DATE



As soon as possible





ANTICIPATED END DATE



Not applicable





SALARY RANGE



As per collective agreement





LANGUAGE REQUIREMENT



Written and spoken competence in English and French is required





CLOSING DATE



February 26, 2025




JOB SUMMARY



NB Health Link (NBHL) leverages technological solutions and innovative clinical delivery models to provide access to primary care services either virtually or in person based on the unique needs of the patients.


Reporting to the manager, the Team Leader is part of the NB Health Link team. The Team Leader is a crucial team member who, with the support from the clinical manager, provides leadership and direction to the clinical team. The Team Leader will also fulfill a Care Coordinator role, depending on assignment.


ROLES AND RESPONSIBILITIES



The Team Leader will perform a variety of duties, those include but are not limited to:


• Assuring the leadership and supervision of the clinical staff and is also the point of contact for them.
• Troubleshooting the day-to-day obstacles in clinic.
• Planning the clinical staff schedule and overseeing the changes as needed while having a high regard for optimizing patient's schedules between providers.
• Coordinating with the multidisciplinary team and the leadership team to offer optimal care to the patients.
• Acting as liaison with the management team for the overall report of clinical efficiency and challenges.
• Acting as an ambassador for the program by promoting the program's values and mission.
• Ensure patient records contain all relevant medical information.
• Provide clinical care to individuals or defined patient populations through the effective application of clinical judgement, computer-based decision support software, appropriate evidence-based clinical guidelines, and other relevant information databases/resources.
• Using in-depth clinical knowledge, apply process to identify patient needs, risk and safety issues, educational opportunities, and appropriate care pathway.
• Demonstrate compliance with all program's specific performance metrics, participate in the evaluation and/or measurement of these metrics, and plays an active role in improving personal, team and program performance.
• Uses expert knowledge and professional judgment to assess the patient's chief complaint/concern and provides approved interventions based on caller needs.
• Review care path recommendation with the patient that is congruent with evidence base practice.
• Builds credible and therapeutic relationship with the patient by communicating effectively, articulating information clearly, and using appropriate language, clarifying the message to the receiver, validating understanding, and demonstrating cultural competence.
• Process calls and online inquires based on NBHL's Policies and Procedures.
• Adheres to processes to provide service in a care effective and time efficient manner for all patients.
• Identify and assess appropriate patients for alternate services and communicate information to service provider.
• Maintain effective working relationships with physicians and nurse practitioners, hospital unit managers and staff, community agencies and partners.
• Promote and communicate the care plan goals to the NBHL Interdisciplinary Health Care Team.
• Lead and participate in patient care conferences to help coordinate services and share information related to known and potential NBHL patients.
• Coordinate care planning with patients, caregivers, and healthcare team, including physicians and nurse practitioners, to facilitate Primary care.
• Such other functions as may be assigned by the Director or Manager, which are consistent with the role of the Triage Nurse.
• Assist in orientation/education of new physicians/nurse practitioners/community partners and new staff regarding the NBHL program.
• Other responsibilities assigned by the medical director or manager.


REQUIRED QUALIFICATIONS AND OTHER JOB REQUIREMENTS:


• Registered in good standing with the Nurses Association of New Brunswick
• BCLS certification and maintain competence.
• Three (3) years' experience in acute care setting. Other nursing lead specialty clinic experience may be considered.
• Demonstrated commitment in achieving goals and objectives by using transformational leadership skills in all interactions.
• Have sound analytical skills and clinical judgment.
• Ability to work effectively with a multidisciplinary team.
• Comfortable working to a schedule with demanding turn-around times.
• Ability to work in a remote working environment.


• Able to work independently.
• Must have a high regard for confidentiality.
• Strong computer skills using a variety of Microsoft Office software products as well as the Internet and scheduling software.
• Well organized with the ability to prioritize workload in a fast-paced environment.
• Excellent communication skills both oral and written.


We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.


NBHL is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.