Job Description

Are you looking for a great opportunity to build your career? Are you a candidate that is passionate, self-motivated, patient and has a positive attitude, looking to lead a team and work collaboratively supporting staff that work with individuals to meet their Quality of Life Goals?
If yes, take a look at the opportunity below.

ABOUT US:

The DDRC is a non-profit, registered, charitable organization that began in 1952. We offer programs and resources for children and adults with developmental disabilities, their friends and family, and other members of the community. The DDRC employee's role model the DDRC mission - "DDRC promotes awareness and supports communities to include persons with developmental disabilities, thereby strengthening communities for all citizens." If you believe in the DDRC's mission and values, we would welcome you to our team.

WHAT THE ROLE PROVIDES YOU:

The DDRC hires passionate, driven individuals who live our values and can work independently. We offer a variety of roles, competitive benefits, and a culture that supports work/life balance.
We offer semi-fixed schedules that may change based on clients needs, paid training, development, coaching, Benefit Plan, Health Spending Account (HSA), Employee and Family Assistance Program (EFAP), WCB, vacation days, free parking, mileage where applicable, statutory holidays, and Agency complimentary hours off per year.

KEY RESPONSIBILITIES:

Coach and support with decision making, problem solving and daily work flow of team members Ensure that team decisions are value driven and based on the DDRC mission and vision Ensure honest, open, timely and accurate communication at all times to promote transparent leadership and ensure all team members are kept up to date with relevant information Coordinate and conduct team meetings Liaise with Training and Program Coordinator to ensure all employees meet the mandatory training timelines as well as create and identify training requirements Lead performance management reviews Provide on the job orientation and training to new team members Liaise with clients, DDRC staff and external agencies, partners and businesses while maintaining a customer service orientated environment Liaise with Manager, Employment & Community Based Services and Human Resources regarding implementation of significant performance management steps Ensure compliance in a team environment with policies, procedures and CET standards Follow good business practices to ensure efficient and effective use of team members Use appropriate communication methods with the Client Service Coordinators to provide updates and information for tracking and filing purposes Meet with direct support to discuss case load, planning document, administrative processes, and resources required to be successful in the role Conduct and participate in the client review meeting when required Participate in interviews to ensure the Agency is hiring the right person for the role Implement DDRC's progressive Disciplinary Policy as required in consultation with Human Resources Monitor and provide variance data to Manager, Employment & Community Based Services on your team budget in the following areas- mileage, program supplies and cell phones Ability to articulate all DDRC policies and practices Complete the administration, documentation and monitoring requirements for employee relations (as outlined in the TL Processes - Snapshot or Job Scope & HR Processes -Snapshot) Maintain accurate, updated records for the documentation required for performance management Conduct and participate in the client review meeting when required Provide coverage to Team Leader(s) during work absences Respond to crisis management situations immediately and report any known workplace hazard or violation of the Occupational Health and Safety Act or regulations to the Manager, Employment & Community Based Services Maintain a clean safe environment while following health & safety standards and practices in accordance with current legislation Participate on committee with the request and/or approval of the Manager, Employment & Community Based Services Provide guidance and support to practicum student(s) when required

WHAT YOU BRING TO THE ROLE:

Takes accountability to ensure all mandatory certifications and training are kept current Minimum of two (2) years Rehabilitation Diploma or equivalent education in a related field Minimum three (3) years leadership experience Minimum four (4) years working in the Human services field Related experience dealing with family and community Knowledgeable of community resources and how to access resources Strong critical thinking, excellent organization and administrative skills Strong Leadership, Relationship Building and Conflict Resolution Skills Customer Service and Time Management are a must Demonstrated proficiency in MS Office, with particular emphasis on Microsoft Excel, Word and PowerPoint Knowledge of and understanding of applicable federal and provincial legislation as well as professional standards (e.g. Freedom of Information and Protection of Privacy Act, Protection of Persons in Care Act, Core Standards) Creating Excellence Together (CET) Accreditation experience within the disability sector, an asset

PERSONAL QUALITIES:

Demonstrated values consistent with the DDRC mission Commitment to team unity and accountability Desire for continuous professional development and learning Able to work independently and as part of a multi service team Professional / articulate communication -verbal, written, listening , two-way feedback

WORKING CONDITIONS:

Working independently within both staff and clients Lead team meetings and other commitments within the DDRC office

DDRC VALUES:

We value diversity; We believe individuals have a right to explore and fulfill their potentials; We recognize the need for accountability and responsibility; and * We foster an environment of respect, acceptance, accessibility, and interdependence.